Information Technology Service Desk - Coop Student

Irving Oil•Saint John, NB

10d•Onsite

About The Position

As an Information Technology Service Desk Analyst, you will be an integral part of our Information Technology (IT) Service and Operations Team. In this role you will have an opportunity to be the single point of contact for all issues and requests, interacting with employees in various ways, including phone calls, chats, and emails. As a voice of IT, this role provides a positive attitude and willingness to help employees get back to work as quickly as possible by providing excellent first call resolution, while actively escalating employees' needs when necessary. The team sits within our Home Office under the IT Service, Operations and Infrastructure teams.

Requirements

Must have completed at least one year of post-secondary education and be returning to school (either University or College)
Good organization skills with strong attention to detail
Strong verbal and written communication skills, with a strong focus on customer service
Experience or working knowledge of Windows operating systems, MS Office/365 applications; Networks, Mobile Technologies (Smartphones/Tablets) and printers.

Nice To Haves

Previous experience at a help desk is an asset.

Responsibilities

Provide troubleshooting and resolution for software and hardware issues that vary from basic to moderate complexity and escalating the issue when necessary
Provide training and technical assistance on MS Windows operating systems, MS Office suite (including MS Outlook), Web Browsers, and mobile phones (including Apple and Samsung devices)
Troubleshoot the cause of problems, not just the symptoms, and taking action to prevent problems from recurring
Interact with customers via phone, chat and email.