Information Technology (I.T.) Service Desk Specialist

United Health Centers of the San Joaquin Valley • Fresno-Corporate, CA

1d • Onsite

About The Position

We are recruiting for an I.T. Service Desk Specialist to join the team at our Corporate site in Fresno, CA. This position reports to the Director of Information Technology accountable for tier 1 support to clinic employees, administration employees, physicians and affiliates that use services provided by the IT Department. This position ensures all service requested are documented in the departments Information Technology Service Management (ITSM) systems.

Requirements

• Associate degree or equivalent preferred
• Information Technology certifications preferred
• Valid drivers license
• Minimum 1 year of experience in a support or customer service role
• Experience with Microsoft Office Productivity Applications such as Word, Excel, PowerPoint and Outlook
• Effective presentation skills
• Excellent verbal and written communication skills
• Flexibility and dependability
• Demonstrated good problem-solving skills; sound judgement
• Able to handle multiple tasks simultaneously
• Demonstrated good customer service; patience, attentiveness, emotional intelligence
• Demonstrated professionalism; self-regulation, accountability, competency

Responsibilities

• Provides effective first line interface with users seeking IT support.
• Receiving calls for support, recording and tracking incidents and complaints, keeping customers advised on request status and progress.
• Makes initial assessment of requests, attempts to resolve simple issues or escalate to the appropriate service support staff.
• Other duties and projects as assigned

Benefits

• Medical, Dental, and Vision insurance with low premium cost
• Paid time off and paid holidays
• 401k plan with matching contribution
• Educational Assistance
• Employee discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree