Information Technology (I.T.) Desktop Support

Quanta Services•Fontana, CA

2d•Onsite

About The Position

The Desktop Support teammate will use knowledge and specialized skills to implement technical solutions, and provide high quality support for computer hardware, operating systems, enterprise applications, and internally developed software, as well as provide testing as needed. The Support Engineer will determine when it is appropriate to deviate from a standard practice to accomplish a desired result, as well as troubleshoot and solve straightforward problems that do not have defined SOPs.

Requirements

Proficiency with SQL (creating queries for research and analysis, views, and stored procedures)
Familiarity with InTune, Entra, inventory management, ManageEngine, and Jira
Ability to explain complex IT concepts in simple terms
Proven ability to work successfully with limited supervision
Impeccable end user communication, with the ability to maintain friendliness and candor through emails and calls
Excellent written and verbal skills
Discipline to ethically handle private data, including financial and/or healthcare data for certain companies
Able to communicate effectively and work in a team setting
Ensure end users are adhering to compliance policies and procedures
Proficient advanced and basic computer skills (Microsoft Office Suite/hardware installation/partitioning etc.)
High School Diploma or Equivalent
3+ Years IT Support Engineer or Related Experience

Nice To Haves

Data center infrastructure and facilities experience is a plus.
ISP Circuit Procurement
Bachelor’s Degree in Computer Science or Equivalent
CompTIA A+
CompTIA Network+
Cisco/CCNA
Linux
Terraform
Microsoft hardware (installation)
Azure

Responsibilities

Ensure infrastructure networking and computing systems remain available during production hours
Setup, maintain, and improve hardware for internal and project related users
Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
Participate in or manage local technical projects
Conduct software testing following the internal SDLC and management of related solutions
Maintain or create policies, procedures, and processes
Identify root-causes of operational issues and process inefficiencies
Notify IT Project Managers if any issue is identified with an in-house application
Provide, as needed, project specific duties and responsibilities
All other duties as assigned