I.T. Support Specialist

Turners Outdoorsman•Rialto, CA

19h•Hybrid

About The Position

Turner's Outdoorsman is seeking an IT Support Specialist. The IT Support Specialist is a hands-on member of the IT team responsible for technical support with the point-of-sale computer systems and other peripherals for all Turner’s Outdoorsman locations. This role involves diagnosing and resolving various Celerant and PC-related problems in a fast-paced environment while assisting the team with day-to-day operations. Turner's staff members are team players who strive for customer satisfaction. We take pride on profitability growth as well as understanding, practicing, and being a strong proponent of the Turner’s brand and company culture.

Requirements

High school graduate (or GED) required, college graduate or some college preferred
Fluent in English
Legally eligible to work in a firearms environment
Must be 18 years or older
Ability to obtain a Certificate of Eligibility
1-2 years experience with Celerant preferred or other retail software; proficient in MS Word Excel, and Outlook.
Good communication, listening and interpersonal skills, with the ability to respond well at all levels
Positive attitude with willingness to learn on the job
Must be able to multi-task and work in a face paced environment
Intermediate computer skills and understanding of hardware configurations
Highly organized and able to work with data confidentially.

Responsibilities

Collaborate with the IT Director and IT Manager to ensure all systems are operating correctly.
Respond promptly to phone calls, emails, and trouble tickets based on severity.
Diagnose and troubleshoot various PC-related problems ranging from minor software issues to major hardware malfunctions.
Maintain IT equipment asset tracking and fulfill store requests
Assist in training and the implementation of system improvement projects
Configure new equipment and add new users within Active Directory and Microsoft 365 environments.
Travel (up to 10%) to support new store openings, special events, and general business flow.
Perform non-essential tasks and projects as requested.
Able to attend training seminars, including some off-site
Perform other duties as assigned