Information Technology Desktop Support

The City of Millbrook•Millbrook, AL

1d•Onsite

About The Position

The Desktop Technician's primary responsibility is to act as the first tier contact for users who have hardware, software, and communications issues. This individual will document, respond and resolve the majority of technical problems with end-users. The Desktop Technician will also assist in maintaining and administering the City's computer and telecommunications networks, including hardware set-up, user administration, virus and malware monitoring. The individual will also maintain system documentation, procedures, disaster recovery plans, and user training.

Requirements

Associates Degree in information technology related field is required.
Must be lawfully eligible to work in the United States.
A criminal background check will be performed for this position.
Must have a valid Alabama driver's license.
Two (2) years, experience in technical support of end-users on Microsoft Windows including Microsoft Office Applications and operating system(s).
Strong interpersonal skills, written and oral communication skills.
Proven analytical, evaluative, and problem-solving abilities.
Ability to effectively prioritize and execute tasks in an efficient manner.
Able to work in a team-oriented, collaborative environment.
Must be able to effectively deal with the public and other government agencies in a professional and courteous manner.
Ability to consistently deliver excellent customer service, internally and externally.
Ability to manage multiple priorities simultaneously and complete tasks with minimal supervision.
Must be detail oriented and self-motivated.
Strong organizational skills.
Strong communication skills including writing, speaking, and non-verbal.
Knowledge or the ability to acquire knowledge of all city and departmental policies and procedures.
Must be able to maintain confidentiality of information.
Must have the ability to sit at a desk for long periods of time.
Individuals in this position must be willing to work nights, weekends, and overtime.
Must be punctual, dependable, follow instructions, and respond to management direction.

Nice To Haves

Bachelor's degree is preferred.
Advanced training and current certifications in information technology desired.

Responsibilities

Coordinate and react to calls for assistance, resolving technical problems with a minimum amount of user inconvenience.
Monitor, log and track technical problems, and respond to other end-user difficulties.
Trouble-shoot and resolve majority of technical problems with end-users.
Support telecommunications issue(s), logging and troubleshooting.
Provide primary Help desk support.
Install hardware upgrades and trouble-shoot faulty equipment.
Install and configure software on computers and laptops.
Assist in telecommunications set-up and configuration.
Monitor, document virus and malware occurrences and resolve issues.
Train users on software and application use as needed