Information Technology Support Technician

Nightwing • Palm Bay, FL

2d

About The Position

Nightwing is seeking an Information Technology Support Professional with a proven ability to support enterprise computing systems in a challenging, high-tempo, dynamic work environment. Our Information Technology team members work directly alongside program engineering teams to drive mission success and deliver best-in-class solutions to our government and commercial customers. The chosen candidate will be expected to be a self-starter, able to work as part of a larger team and adapt to evolving mission requirements.

Requirements

• 3+ years of applicable experience delivering IT support in a corporate network environment.
• Proficiency and knowledge of Windows 10/11 Operating Systems.
• Proficiency and knowledge of Microsoft 365 Applications (Outlook, Office, OneDrive, SharePoint, etc.)
• Ability to diagnose and resolve computing hardware, network and peripherals issues.
• Solid understanding of TCP/IP, DNS, DHCP, and network fundamentals.
• Knowledge of network print services, printer hardware installation and troubleshooting.
• Strong verbal and written communication skills with ability to present concepts to both technical and non-technical audiences.

Nice To Haves

• Ability to support Linux Operating Systems
• Ability to perform task automation via scripting (Ansible, PowerShell, Python, etc.)
• Basic understanding of cybersecurity best practices.
• Experience supporting Audiovisual and Video Teleconferencing systems.
• Experience with mobile device management (MDM) platforms.

Responsibilities

• Provide Tier-1 and Tier-2 Information Technology computing support for Nightwing enterprise users.
• Support Windows 11 Operating System and Microsoft 365 user applications.
• Diagnose basic network connectivity issues (Wi-Fi, VPN, Ethernet).
• Perform basic account management using Active Directory, Azure AD and Okta.
• Provision, Install, Configure, and Troubleshoot hardware and software using Microsoft Intune.
• Maintain documentation and manage trouble tickets using Atlassian Confluence and Jira Service Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed