Front Desk Assistant

Hope Center for Behavior Change•West Palm Beach, FL

2d•Onsite

About The Position

Hope Center for Behavior Change is seeking a detail-driven, tech-savvy, and people-friendly Front Desk Assistant to support daily operations and client experience. This part-time role is ideal for someone who enjoys a blend of administrative work, light compliance tasks, and customer service in a clinical environment. This position offers a part-time schedule with a full-time growth opportunity.

Requirements

High school diploma or equivalent.
1+ year of administrative, front desk, or office coordination experience.
Proficiency with Microsoft Office / Google Workspace (Gmail, Drive, Docs, Sheets, Calendar).
Strong Excel/Sheets skills (filters, lookups, basic formulas, data organization).
Excellent written and verbal communication; strong attention to detail.
Ability to handle sensitive information with discretion and maintain confidentiality (HIPAA awareness).

Nice To Haves

Experience in a healthcare, behavioral health, or ABA therapy setting.
Familiarity with eHR systems and documentation workflows.
Experience with payroll timesheet review and employment records.
Social media management and basic marketing familiarity (content scheduling, engagement best practices).

Responsibilities

Greet customers and clients; provide a warm, professional front-office presence.
Manage phone, email, and general inquiries; route and follow up as needed.
Maintain organized, welcoming office spaces.
Read and review clinical notes for completeness and clarity.
Audit session notes and the eHR system to support documentation integrity.
Audit payroll timesheets and employment record systems for accuracy.
Assist with creation and management of company SOPs, consent forms, initial paperwork, and onboarding documents.
Support in-service and continuing education tracking and organization.
Manage and maintain Google Calendar for staff and client scheduling.
Assist with onboarding tasks and coordination with clinical and administrative teams.
Perform data entry, scanning, and organization of interventions, books, and reference materials.
Maintain contact management systems and update client records.
Build and manage Excel spreadsheets for client information and executive task tracking.
Support creation of a Program Library, including management, reactive, and proactive strategy libraries.
Oversee email management, forwarding, and maintenance across shared inboxes.
Establish and maintain social media and basic internet marketing initiatives (posting, scheduling, engagement).