Front Desk Assistant

DePaul•City of Rochester, NY

1d•Onsite

About The Position

The DePaul True North Apartments are now hiring a full-time Front Desk Assistant! The Front Desk Assistant welcomes all guests and assists them with their needs in a kind and courteous manner. Keyboard skills and a knowledge of general office procedures required. Must have an ability to interact in a positive manner with staff, residents and guests.

Requirements

High School diploma with training in a business office setting preferred.
Notary Public preferred.
Valid New York State driver’s license that meets the qualifications set by agency’s clean driving record policy.
Must be at least Eighteen (18) years of age.
Microsoft Office skills and a knowledge of general office procedures required.
Ability to interact in a positive manner with staff, residents, and guests

Responsibilities

Respects and maintains Residents’ rights and confidentiality.
Greet and welcome guests, residents, families, and service providers in a prompt, caring and positive manner.
Perform required screening of all individuals for safe entry into the facility.
Ability to communicate effectively with persons speaking English and respond to requests promptly and cheerfully.
Receive all incoming calls and route them appropriately. Document accurate messages for staff whenever they are unavailable to take calls.
Assist in scheduling appointments and tours. Provide tours of the building to families and potential residents as needed or requested by supervisor.
Assist tenants, vendors, staff, and visitors as needed by connecting with appropriate persons or items they are on site for.
Knowledgeable of site specifics to provide appropriate answers if staff are unavailable.
Assist with common space activities, events and set up as needed.
Maintain a neat and welcoming environment within the reception area.
Receive applications via walk-ins and route them appropriately.
Walk around site for rounds to ensure doors are closed and lights are off in unused rooms, and common areas are clean & organized.
Assist in performing clerical duties to aid in the effective and efficient operation of programs, including scheduling of community space and transportation needs of tenants.
Driving or transporting Residents or Tenants as needed/requested.
Attend staff meetings, in-services, and trainings as requested or required.
Perform any other duties necessary for the effective and efficient operation of the community.