INFORMATION SPECIALIST I | Information Services Center

Commonwealth of Massachusetts • Boston, MA

3d • Remote

About The Position

The Attorney General’s Office is hiring three Information Specialists for its Information Services Center (ISC). The ISC answers inbound calls from the public, provides information, and makes internal and external referrals. Information Specialists are the first point of contact for most members of the public contacting the Office and help address public inquiries. The role is full-time, non-exempt, and fully remote, with occasional travel to the AGO’s Boston Office for training and meetings; advance notice is provided. The stated salary is $61,894. Applicants must apply directly through the Attorney General’s Office Employment and Recruitment Portal and submit a cover letter and resume. The application deadline is November 9, 2026, at 5:00 PM ET.

Requirements

• Professional experience in a call center or public-facing customer service role.
• Proficiency in Spanish, Haitian-Creole, or Portuguese.
• Commitment to public service and significant experience working with people from different ethnic, cultural, and economic backgrounds.
• Exceptional customer service skills and the ability to communicate effectively with the public, including people under physical or emotional stress.
• Effective interpersonal, verbal, written, and reading comprehension skills.
• Familiarity with web-based applications.
• Ability to handle confidential information with discretion, exercise sound judgment, and follow written and oral instructions.
• Ability to adjust to changing situations and priorities and spend a significant portion of each day on the telephone.
• Willingness to travel occasionally to the Boston Office for trainings and meetings, with notice.
• Comfort working remotely and reliable internet and cell phone service.
• Ability to demonstrate a connection to the people and communities served and an interest in supporting a respectful and inclusive work environment.

Nice To Haves

• Associate or bachelor’s degree preferred.

Responsibilities

• Answer questions from members of the public and provide information about the Attorney General’s Office.
• Refer callers, as appropriate, to other government agencies or community organizations.
• Provide explanations and directions regarding the filing, processing, and assignment of complaints.
• Provide information about the work of various divisions.
• Participate in regular trainings with divisions across the AGO.
• Attend occasional trainings and meetings at the Boston Office.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed