Information Management System Admin Support Specialist (SDx SPF)

AtkinsRéalis•Mississauga, ON

53d•Hybrid

About The Position

The Information Management System Admin Support Specialist (Hexagon SDx and Smart Foundation) supports and provides support for the administration and implementation of Hexagon SDx and Smart Foundation systems, in a project environment with regards to the following: User support, Project support, SDx and SPF project administration including but not limited to maintenance, customization, integration with other software, software upgrades.

Requirements

College diploma in a relevant technology field
5+ years of experience supporting engineering applications
Extensive hands-on experience with SPF mapping across tools such as SPID, S3D, SEL, and SI
Strong expertise in SDx configuration, including schema mapping, workflows, data capture, and user management
Solid understanding of Intel-based hardware platforms and Windows operating systems
Proven ability to troubleshoot and resolve hardware/software issues and support enterprise engineering systems
Strong communication, organizational, and interpersonal skills with a proactive, results-driven mindset

Responsibilities

Administer and monitor SPF/SDx applications, including backups, scheduled tasks, user access, and system health.
Configure, test, and deploy SPF and SDx environments, including schema, workflows, data capture, reporting, and MDR setup.
Maintain integrations and data mapping between SPF, SDx, and engineering design tools (SPID, S3D, SEL, SI) and other software systems.
Support software lifecycle activities such as UAT, certification, change requests, and production releases while coordinating with developers and vendors.
Troubleshoot and resolve application issues, manage support tickets, and collaborate with IT teams and external vendors on complex problems.
Provide user training, daily support, and contribute to continuous improvements alongside engineering teams and developers.