Health Information Specialist | Admin Support

Granite VNA, Inc.•Concord, NH

3h•$21 - $24•Onsite

About The Position

The Medical Records Health Information Specialist organizes and handles medical records and health information data. The role ensures information maintains its quality, accuracy, accessibility, and security in paper files and Electronic Medical Records (EMR), consistent with medical, administrative, ethical, legal, and regulatory requirements. The position reports to the Director of Compliance, Privacy, and Security and is based in the office in Concord, New Hampshire, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. Compensation is $21.00–$24.00 per hour. The specialist protects the confidentiality of medical records, maintains accurate and HIPAA-compliant documentation, processes records and physician orders, and communicates with clinical staff to complete or correct records. The role also provides department coverage and may cover the agency reception desk and phones as assigned.

Requirements

Associate degree, or high school diploma/GED with equivalent work experience.
Proficiency in Microsoft applications, with advanced Excel skills.

Nice To Haves

Experience navigating and using Electronic Medical Records (EMR) is desired.
One to two years of healthcare experience is preferred.

Responsibilities

Protect medical-record security and maintain confidentiality.
Ensure accuracy and HIPAA compliance, including securely sending patient information to the correct party.
Send required Home Care and Hospice documentation to external facilities and patients according to agency processes, regulations, and policy.
File, scan, and attach all components of patient medical records accurately and promptly.
Process incoming and outgoing physician orders as requested; reprint and resend overdue orders to physician practices as requested.
Check daily for rejected orders, Plans of Care (POC), and Certifications of Terminal Illness (CTI), and follow through with corrections.
Correct orders that are categorized incorrectly to meet physician signature requirements.
Submit OASIS/HIS data and send data to a third-party vendor for Patient Satisfaction Surveys.
Realign episodes in the medical record when payors change, as necessary.
Research returned mail caused by incorrect physician mailing addresses, update the EMR physician database and/or patient profile, and resend orders.
Process discharges of patient records.
Produce and distribute reports as requested.
Communicate with clinical staff to request completion or correction of medical records and/or orders.
Assist with adding new physicians and facilities to the EMR physician database.
Box and label discharged medical records for the Record Center as requested.
Learn other tasks to assist with department coverage.
Cover the agency reception desk and phones as assigned or needed, answering incoming calls across multiple lines.