Information Governance Senior Manager

IL LLP•Chicago, IL

13h

About The Position

The Information Governance Senior Manager leads the day-to-day operations and execution of the Firm’s information governance program. Reporting to the Records Management Director, this role implements strategies, policies, processes, and controls for effectively managing, protecting, retaining, and disposing of Firm and client information. The position supports regulatory compliance, mitigates information risks, and improves operational effectiveness while collaborating with Firm leadership, practice groups, the Office of General Counsel, Information Technology, and other stakeholders. The Senior Manager oversees information governance controls and processes, including classification, access restrictions, ethical and confidentiality screens, retention requirements, and defensible disposition. The role also oversees the operational effectiveness of NetDocuments and related information management applications, coordinates activities related to legal holds and preservation requirements, and leads continuous improvement of procedures, operational standards, and training. The position provides operational leadership and subject matter expertise, monitors performance and risks, and prepares management reporting and recommendations for the Records Management Director and Firm leadership. The target salary range is $123,300–$200,800 for positions located in California, Illinois, New York, Texas, or Washington, D.C. Salary varies by location and other factors. The compensation package includes bonus eligibility and a comprehensive benefits program. Reasonable accommodations are available to enable individuals with disabilities to perform the essential functions of the job.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant work experience.
At least 10 years of experience in records management, information governance, compliance, information security, or a related discipline.
At least 5 years of experience managing teams, operational programs, or complex information governance initiatives.
Demonstrated experience implementing operational, technical, or process improvements to strengthen information governance controls, mitigate risks, and improve efficiency.
Comprehensive knowledge of information governance principles, records lifecycle management, retention and disposition requirements, and information security and confidentiality controls.
Experience administering or supporting enterprise document management systems, including security configurations, access controls, and related information governance processes.
Demonstrated ability to analyze complex operational and technical issues, evaluate alternatives, and implement practical solutions.
Experience developing, implementing, and maintaining policies, procedures, standards, and operational controls.
Strong understanding of information governance risks and compliance requirements within a complex professional services or similarly regulated environment.
Demonstrated ability to manage multiple initiatives, establish priorities, and influence stakeholders across functional areas.
Strong organizational skills and attention to detail.
Good judgment and strong interpersonal communication skills.
Strong analytical and problem-solving skills.
Ability to work harmoniously and effectively with others, preserve confidentiality and exercise discretion, work under pressure, and manage multiple projects with competing deadlines and priorities.

Nice To Haves

Experience in information governance or records management within a large, global law firm.
Experience with NetDocuments, iManage, FileTrail, LegalKEY Records Management, or similar information and records management applications.
Professional certification such as Information Governance Professional (IGP), Certified Information Privacy Professional (CIPP), Certified Records Manager (CRM), or a comparable designation.
Experience implementing information governance automation, technology integrations, or enterprise information management improvements.

Responsibilities

Lead day-to-day execution of the Firm’s information governance program, establish operational priorities, monitor effectiveness, resolve complex issues, and escalate significant risks or policy exceptions to the Records Management Director.
Partner with the Records Management Director to implement information governance strategies, policies, and initiatives.
Oversee information governance controls and processes, including information classification, access restrictions, ethical and confidentiality screens, retention requirements, and defensible disposition practices.
Coordinate with the Office of General Counsel, Information Technology, and other stakeholders to identify, assess, and remediate information governance risks.
Oversee the administration and operational effectiveness of NetDocuments and related information management applications, including cabinet administration, security configuration, system controls, and resolution of complex or escalated issues.
Collaborate with Information Technology, practice groups, and Firm administration to identify business requirements, improve processes, and implement technology solutions that strengthen controls, automate workflows, and enhance efficiency.
Coordinate information governance activities related to legal holds and information preservation, ensuring records are appropriately identified, preserved, collected, and released under established procedures.
Lead development, implementation, and continuous improvement of information governance procedures, operational standards, and training programs.
Provide operational leadership, guidance, and subject matter expertise to information governance personnel and cross-functional project teams.
Establish and monitor operational performance measures, assess risks and trends, and prepare management reporting and recommendations for the Records Management Director and Firm leadership.