IG Manager

Milbank LLP•New York City, NY

About The Position

Milbank LLP is seeking an experienced Information Governance Manager to lead the firm’s integrated Information Governance program under the direction of the Director of Information Governance. The role combines enterprise IG strategy and compliance leadership with managerial oversight of repository governance, information architecture, matter mobility, and lifecycle operations. The Manager establishes policy and control requirements, sets priorities, resolves cross-functional issues, and leads day-to-day execution across these domains. The position oversees the IG portfolio, including data risk reduction, repository modernization, shared-drive management, Microsoft 365 governance, DMS optimization, matter mobility, electronic disposition, and lifecycle improvement initiatives. It also provides direction on digital repository standards and architecture, governs client-directed information transfers and lifecycle transitions, and leads the firm’s process for client IG requirements and outside counsel guidelines. The Manager leads governance initiatives for Microsoft Copilot, generative AI, and emerging technologies, and defines metrics, reporting, awareness, communications, and training standards. The role works closely with the Director and stakeholders across Technology, Information Security, Risk Management, the Office of the General Counsel, Knowledge Management, Records Management, and Practice Groups. Applicants located in Raleigh, NC; Washington, DC; and NY are encouraged to apply.

Requirements

Bachelor’s degree or equivalent professional experience.
At least 7 years of experience in Information Governance, Compliance, Records Management, Legal Operations, Information Architecture, Legal Technology, Risk Management, or a related discipline.
Demonstrated experience leading governance policies, control frameworks, operational programs, and cross-functional initiatives.
Strong understanding of information lifecycle management, repository governance, metadata and classification, matter mobility, retention, disposition, client obligations, and defensible audit practices.
Strong people leadership, prioritization, stakeholder management, written communication, and change leadership skills.
Ability to influence senior stakeholders and translate legal, risk, client, and business requirements into practical operating controls.

Nice To Haves

Experience in a large law firm or professional services environment.
Familiarity with NetDocuments, Microsoft 365, SharePoint, Teams, OneDrive, Microsoft Purview, Intapp, FileTrail, and related legal technologies.
Knowledge of AI governance, privacy, outside counsel guidelines, attorney mobility, and cross-border information transfers.
Information Governance Professional, Certified Records Manager, CIP, CIPP, PMP, or comparable certification.

Responsibilities

Lead development and maintenance of the enterprise Information Governance strategy, roadmap, policies, mandatory standards, control requirements, and accountability models.
Maintain requirements for retention, disposition, preservation, classification, stewardship, responsible information handling, and client information obligations.
Lead policy reviews, exception governance, risk escalation, maturity assessments, and remediation oversight.
Coordinate decisions across Technology, Information Security, Risk Management, the Office of the General Counsel, Knowledge Management, Records Management, and Practice Groups.
Direct, coach, and develop junior team members; set priorities, approve procedures and playbooks, establish service expectations, allocate capacity, and ensure clear ownership and handoffs.
Oversee the IG portfolio, including data risk reduction, repository modernization, shared-drive management, Microsoft 365 governance, DMS optimization, matter mobility, electronic disposition, and lifecycle improvement initiatives.
Ensure documentation, controls, evidence, and reporting are consistent and defensible across the program.
Approve repository operating standards, target-state architecture, metadata, taxonomy, content placement, workspace, foldering, naming, classification, and repository requirements.
Provide governance direction for NetDocuments, SharePoint, Microsoft Teams, OneDrive, shared drives, and other digital repositories, while leaving infrastructure, cybersecurity, routine administration, and technical product ownership to the appropriate functions.
Oversee governance acceptance criteria and remediation priorities for migrations, consolidations, and repository modernization efforts.
Provide managerial oversight for client-directed file transfers, attorney departures and arrivals, matter transfers, matter closure transitions, electronic disposition, and information portability.
Approve operating procedures for authorization, scope, chain of custody, validation, reconciliation, exceptions, completion, and audit evidence.
Resolve escalated client, ethical, confidentiality, policy, and cross-functional issues with appropriate legal, risk, security, and business stakeholders.
Own the enterprise process for identifying, interpreting, documenting, and maintaining client IG requirements and outside counsel guideline obligations.
Lead governance initiatives for Microsoft Copilot, generative AI, and emerging technologies, including requirements for acceptable use, information handling, retention, classification, and client obligations.
Support client questionnaires, audits, and due diligence requests in coordination with relevant stakeholders.
Define the enterprise IG measurement framework and consolidate repository, mobility, lifecycle, and Records Management metrics into leadership reporting.
Develop governance awareness, communications, and training standards, with role-specific content supported by the team and partner functions.
Identify opportunities for risk reduction, process standardization, automation, service improvement, and stronger adoption of governance requirements.