Information Coordinator

Government of Alberta•Medicine Hat, AB

1d•Onsite

About The Position

Within the Court and Justice Services (CJS) Division, the Resolution Support Centre is the “come in” of the service delivery model, focusing on providing consistent information to Albertans in person, by telephone, or by email and will result in improved client access to the legal information & resources best suited to their situation, improved client experience, and an emphasis on front-end resolution of the legal issues Albertans experience. It is expected that this service delivery model will result in a decrease in the number of Albertans using the courts as a method of conflict resolution. To learn more about Court and Justice Services please follow the link at: https://www.alberta.ca/court-and-justice-services.aspx

Requirements

A high school diploma and four (4) years of related experience in a legal field or environment. A combination of legal experience and experience supporting or assisting a variety of clients may also be considered.
Typing speed of at least 40 WPM is required.

Nice To Haves

Related post-secondary education in the legal field.
Knowledge of the Alberta Rules of Court.
Knowledge of the different areas of law and all levels of court processes and procedures (e.g. civil, family, criminal, traffic, landlord, etc.).
Experience demonstrating conflict resolution.
Experience supporting or assisting vulnerable populations, demonstrating crisis-intervention or -management skills.
Experience using Microsoft Office applications such as Word, Excel, Access, and SharePoint.
Experience using a Customer Relationship Management (CRM) system.
Fluent written and oral communication skills in French.

Responsibilities

Providing information and documentation about CJS programs and services to internal and external stakeholders via phone, in-person, and email.
Providing information and referrals regarding alternatives to court action, including Resolution Services Programs (such as Assessment Services and Dispute Resolution Services), other GOA departments, NGOs, and local resources.
Assisting clients in determining sources and location of general and legal information, such as court processes, program policies, and legislation.
Reviewing and filing of court documents in accordance with the Alberta Rules of Court, federal and provincial statutes, policy directives and procedure manuals.
Researching, developing, and maintaining program and service resource materials to facilitate consistent service delivery and training of staff members.