Client Information Coordinator

Tobii Dynavox

3d•Hybrid

About The Position

The Client Information Coordinator is an integral member of the funding/reimbursement team and has primary responsibility of upfront intake and verification of patient information for recommendations for our devices that may be covered by the customer's healthcare coverage. This role is responsible for gathering the application documents, coordinating upfront communication and entering data details to start the funding journey. The main focus is to effectively secure accurate documentation, engage in professional dialogues with stakeholders, and communicate with various parties, ensuring smooth case progression. The Client Information Coordinator must live in the Pacific, Mountain or Hawaii time zones.

Requirements

High school diploma
Two years of experience working with insurance in a medical setting
Ability to multitask, prioritize and manage time effectively.
Organized with ability for problem solving, adaptability, and self-control during unexpected challenges.
Interpersonal communication skills
Oral and written communication skills
Virtual communication skills
Excellent Telephonic communication skills
MS Office Word and Outlook, creating and altering PDF’s and other forms
Basic computer operation, maintenance and trouble shooting.
Web Browser and Search Engines
Online Application Navigation
Knowledge of Medicare, Medicaid, and third-party insurance regulations
Records maintenance skills
Knowledge of HIPPA guidelines
Detail oriented, ability to analyze data and check for errors and/or inaccuracies.
Ability to work at a desk for prolonged periods of time
Ability to work from home with interruptions
Able to work with interruptions in a fast-paced environment

Nice To Haves

Knowledge of Medicare, Medicaid, Private Insurance and coordination of benefits preferred.
Experience using myCGS, Navinet, Noridian, and Availity websites preferred.
Experience navigating phone queues preferred.
Ability to travel to the Pittsburgh office for team activities/trainings (approx. 4 times per year)

Responsibilities

Electronic data entry of all information received via fax, email, and the Tobii Dynavox e-Funding platform, according to process and standard procedures.
Identify, label, and store funding documents within the electronic database.
Identify and properly code client’s medical and speech diagnosis.
Review and maintain documentation with attention to detail, ability to analyze data and check for errors and/or inaccuracies.
Identify client’s healthcare coverage, contact insurance companies to verify eligibility, benefit coverage, exclusions, and prior authorization requirements.
Execute private insurance calls to confirm and secure accurate benefit information details & prior authorization requirements.
Prepare state-specific prior authorization forms/ CMN’s and upload to electronic database.
Identify and verify current physician and other medical details.
Initiate communication with customer/case contact; verify basic information, provide details of next steps of the funding process, including estimated out of pocket expenses, missing documents and securing key contact information.
Communicate to the Funding Consultant potential challenges with the prior authorization process.
Communicate proficiently and convincingly, advocating as a representative of Tobii Dynavox.
Properly identify the status of the request and ensure proper flow to the next step of the funding process.
Meet established goals and expectations successfully.
Collaborate effectively with multiple stakeholders for case progression.
Perform various other tasks as assigned.