Information Communications & Technology (ICT) Infrastructure Operations Technician

Port of Seattle•Seattle, WA

About The Position

The Information Communications & Technology (ICT) Infrastructure Operations Technician provides service and support to ICT teams and Information Security to help meet the 24/7/365 uptime requirements of a major international airport and seaport. The position helps keep the Port’s computing and telecommunications infrastructure operational and available while providing project and network security administration services that support the Port’s complex and diverse lines of business. The technician administers identity, authentication, and access management across enterprise systems, including user accounts, directories, email, shared resources, and permissions. The role also troubleshoots access issues, supports audits and compliance activities, generates account management reports, and works with Information Security and business stakeholders to ensure secure and appropriate access to Port resources. As a key technical resource, the technician resolves complex technology issues and supports employee and business needs across networks, systems, hardware, and IT infrastructure services. The work includes configuring, monitoring, maintaining, and troubleshooting servers, network equipment, UPS and PDU systems, communications and conference-room technologies, maritime surveillance systems, and access-control devices. The technician coordinates backups, patching, software deployments, network connectivity, and issue escalation to maintain reliable service. The position supports infrastructure projects and operations through on-site and remote troubleshooting, assistance with cruise terminal and engineering initiatives, and hardware installation, maintenance, decommissioning, and technology support at Port facilities. It also manages infrastructure assets, documentation, and secure facilities by maintaining inventory, configuration records, diagrams, and access controls; coordinating facility access; conducting inspections; and helping protect the safety, security, organization, and integrity of data centers and communications rooms. The technician drives Port vehicles to job sites and facilities to transport equipment, support installation, removal, and decommissioning, troubleshoot infrastructure in data centers and communications rooms, and perform on-site operational and project-support duties. Port employees are expected to apply equity and exemplify shared values, behaviors, and practices in all aspects of their work.

Requirements

Two years of experience in Information Technology.
Experience supporting and maintaining IT infrastructure, including servers, networks, applications, and security solutions.
Ability to diagnose and resolve complex technical issues and manage system performance and reliability.
Ability to adapt quickly to new technologies, tools, and operating environments.
Clear communication skills and ability to maintain accurate technical documentation.
Ability to collaborate with cross-functional teams and provide responsive technical support to end users.
Ability to analyze technical issues, identify root causes, and implement effective solutions.
Ability to maintain accurate records and logs, prioritize competing tasks, and manage multiple responsibilities in a fast-paced environment with attention to detail.
Ability to adapt to changing priorities, support team operations, and help ensure reliable technology services.

Nice To Haves

Bachelor’s degree in information technology, computer science, or business administration.
Experience in a Network Operations Center (NOC) and/or Infrastructure Operations.

Responsibilities

Provide service and support to ICT teams and Information Security to help meet 24/7/365 uptime requirements.
Help maintain operational and available computing and telecommunications infrastructure.
Administer identity, authentication, and access management across enterprise systems, including accounts, directories, email, shared resources, and permissions.
Troubleshoot access issues, support audits and compliance activities, generate account management reports, and coordinate with stakeholders on secure access.
Resolve complex technology issues and support employee and business needs across networks, systems, hardware, and infrastructure services.
Configure, monitor, maintain, and troubleshoot servers, network equipment, UPS and PDU systems, communications and conference-room technologies, maritime surveillance systems, and access-control devices.
Coordinate backups, patching, software deployments, network connectivity, and issue escalation.
Provide on-site and remote troubleshooting and support infrastructure projects, including cruise terminal and engineering initiatives.
Install, maintain, and decommission hardware and provide technology support at Port facilities.
Maintain infrastructure inventory, configuration records, diagrams, and access controls.
Coordinate facility access and conduct inspections to help ensure the safety, security, organization, and integrity of data centers and communications rooms.
Drive Port vehicles to job sites and facilities to transport equipment and support installation, removal, decommissioning, troubleshooting, and other on-site operational and project duties.
Apply equity and exemplify shared values, behaviors, and practices in all aspects of the work.