Washington 211 - Information and Referral Specialist
About The Position
Be the connection that helps people find hope, stability, and support. At Crisis Connections, our mission is to foster resilience and wellbeing by connecting people to compassionate, accessible care. As an Information & Referral (I&R) Specialist, you’ll play a vital role on the Washington 211 line, helping individuals and families navigate essential services during moments that matter most. If you’re a thoughtful listener, a creative problem-solver, and someone who wants their work to truly make a difference, this role offers a meaningful path to impact your community every day.
Requirements
- Strong communication skills with a patient, non-judgmental approach
- Ability to multitask and stay organized in a fast-paced environment
- Comfort using databases and technology to support live interactions
- Reliable, detail-oriented, and team-focused
- Contact center or customer service experience
Nice To Haves
- Associate’s degree or related experience a plus
Responsibilities
- Respond to community members via phone, chat, email, and text on the Washington 211 line
- Assess needs, provide tailored referrals, and connect people to vital resources like housing, food, healthcare, and financial assistance
- Document interactions accurately and maintain detailed records
- Navigate a comprehensive resource database while delivering compassionate, high-quality service
- Contribute to a collaborative, mission-driven contact center environment
Benefits
- Fully covered medical, dental, and vision coverage
- Generous paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
