Washington 211 Supervisor
Crisis Connections•Seattle, WA
•$78,469 - $87,188•Remote
About The Position
At Crisis Connections, we connect people in Washington to critical resources—food, housing, healthcare, and more—when they need it most. As a Washington 211 Supervisor, you’ll play a vital leadership role in ensuring our contact center runs smoothly while supporting a compassionate team dedicated to helping others navigate challenging moments. This is an opportunity to grow your leadership skills while making a meaningful impact in your community.
Requirements
- Supervisory experience (required)
- Strong communication, coaching, and leadership skills
- Ability to analyze performance metrics and problem-solve effectively
- Excellent organization and time management skills
- Comfort working with systems and technology (CRM/contact center tools a plus)
Nice To Haves
- Contact center or similar experience (strongly preferred)
Responsibilities
- Lead, coach, and mentor staff to ensure excellent service delivery
- Provide real-time feedback and conduct regular performance check-ins
- Monitor call center performance (service levels, call volume, response times) and drive improvements
- Support hiring, onboarding, and ongoing staff training
- Partner with leadership to implement operational and strategic improvements
- Help ensure proper staffing and smooth day-to-day operations
Benefits
- Explore Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
