Information & Referral Specialist (Bilingual)

Harris County•Houston, TX

11d•Onsite

About The Position

Harris County Public Health (HCPH) is seeking an Information & Referral Specialist to support the Environmental Public Health (EPH) division. This role involves customer service, handling inquiries, administrative support, documentation, and data entry. HCPH is dedicated to improving health outcomes for the residents of Harris County, the third most populous county in the United States, through innovation, engagement, and health equity.

Requirements

High School diploma or equivalent required.
At least one (1) year of customer service experience required.
Bilingual (English/Spanish) required.
Proficiency in Microsoft Office Applications.

Nice To Haves

Understand the organizational mission.
Understand ethics and public good; is concerned with public trust.
Demonstrates respect for the opinions and beliefs of others.
Demonstrates a sense of responsibility for the success of the group.
Collaborates with others to improve quality and address needs.
Communicates clearly and effectively, both orally and in writing.
Ability to handle difficult people and situations in a professional manner.
Must demonstrate a professional image and have a cheerful, helpful phone voice.
Must be able to handle multiple projects and be a team player.
Organizes and maintains work environment to allow for maximum productivity.
Data Analytics and Assessment Skills: Ability to use data to analyze community health needs and support decisions that improve community health outcomes.
Communication Skills: This competency focuses on using clear and effective communication to engage audiences, address misinformation, and build trust, supporting informed decisions and stronger public health outcomes.
Health Advancement Skills: This competency focuses on applying principles of equity, diversity, and inclusion to public health, addressing systemic barriers, and promoting fair access to resources for healthier communities.
Community Partnership Skills: This competency focuses on collaborating with communities to address the systems and policies affecting health, fostering engagement, shared ownership, and sustainable improvements in well-being.
Public Health Science Skills: This competency focuses on using public health science and evidence-based approaches to develop and improve policies and programs, ensuring effective delivery of the 10 Essential Public Health Services.

Responsibilities

Greet citizens professionally and courteously, answer calls, take messages, and field questions from the public, industry, and agencies.
Handle inquiries when able and/or refer them to appropriate personnel.
Provide complete and accurate information to callers requesting environmental public health services.
Take complaints from citizens during regular working hours, enter all information into the applicable database, and assign to an investigator.
Accurately enter data into various databases, spreadsheets, and/or documents from citizens and/or business personnel.
Collect funds for Harris County permits and keep records of collections.
Schedule and confirm appointments for citizens, employees, and supervisors.
Mail letters, permits, materials, and various other items.
Open, read, route, and distribute incoming mail and other materials.
Prepare answers to routine letters.