Informatics Trainer - Pharmacist

Avera•Sioux Falls, SD

About The Position

The Informatics Trainer - Pharmacist provides frontline application training, workflow coaching, personalization support, and end-user support to promote effective adoption and use of the organization’s electronic health record and assigned healthcare applications. The role delivers approved training content, reinforces standard workflows, supports user readiness, and assists users before, during, and after implementations, upgrades, optimization efforts, and workflow changes related to medication management and closed-loop medication processes. The trainer partners with EHR Application Principal Trainers, informatics analysts, operational leaders, super users, designated trainers, providers, and frontline staff to support consistent training delivery and effective application use. The position serves as a frontline resource to help users improve proficiency, workflow adoption, and confidence with assigned systems. It supports application training delivery and readiness, but does not own curriculum governance, enterprise learning strategy, LMS administration, onboarding, compliance education, leadership development, or non-application education programs.

Requirements

Active Pharmacist license with the Board of Pharmacy in the state of practice.
Ability to work the specified hours and perform the essential job functions, including adequate visual acuity and effective communication, hearing, and speech-discrimination abilities.
Maintain confidentiality and work effectively in a team environment.
Comply with applicable safety principles, laws, regulations, and standards, including CMS, The Joint Commission, DHHS, and OSHA where applicable.

Nice To Haves

Bachelor’s degree in a related area.
At least one year of related experience in EHR training, application support, healthcare information systems, clinical informatics, healthcare operations, technical training, or instructional design.
Experience supporting users, delivering training, coaching workflows, or providing application support in a healthcare, business, technology, or operational environment.
Experience delivering instructor-led, small-group, one-on-one, virtual, at-the-elbow, refresher, personalization, or workflow-based training.
Epic certification for the assigned application, or willingness to obtain it within the established time frame; certification may be required.
Additional Epic certification, training-environment build experience, or application-specific certification.

Responsibilities

Deliver instructor-led, one-on-one, virtual, and small-group application training and workflow coaching using approved curriculum, materials, workflows, and training standards.
Facilitate application personalization, user settings, preference setup, and efficiency sessions for new and existing users using approved standards and workflows.
Provide at-the-elbow support during implementations, upgrades, optimization initiatives, workflow changes, and other major application events.
Deliver post-go-live refresher training, optimization support, and skills-enhancement sessions to improve user proficiency and workflow adoption.
Support super users, designated trainers, and end users with workflow and application questions, escalating unresolved issues to the appropriate team.
Observe clinical and operational workflows to identify training needs, coaching opportunities, knowledge gaps, and potential improvement opportunities for review with relevant trainers, informatics, operations, or application teams.
Partner with EHR Application Principal Trainers and subject matter experts to review and validate lesson plans, training materials, workflow documentation, user-facing resources, and exercises for medication management and closed-loop processes.
Test training environments, user scenarios, lesson plans, exercises, and materials before delivery; report issues, inconsistencies, or gaps to the appropriate trainer, analyst, or technical team.
Document learner feedback, user questions, knowledge gaps, workflow concerns, and training needs; recommend updates to materials, refresher sessions, support resources, or coaching plans.
Maintain current knowledge of assigned EHR applications, organizational workflows, role-based training materials, adult learning practices, workflow coaching techniques, and application training standards.
Apply Avera’s mission, vision, core values, and social principles in service to patients, families, and the community; promote compassion, hospitality, and stewardship.
Uphold Avera’s CARE standards, maintain confidentiality, coordinate effectively with team members, and comply with applicable safety principles, laws, regulations, and standards.