Industry Manager-Healthcare Higher Education & Nonprofit-Managing Director

JPMorganChase•Chicago, IL

About The Position

The Central Region HHN Banking Industry Manager is a senior leadership role responsible for setting regional strategy, driving business performance, and leading a team that delivers integrated banking solutions to Healthcare, Higher Education, and Nonprofit clients. The role partners closely with product specialists across the firm to deliver a coordinated client experience and grow profitable relationships. It has sole responsibility for leading and growing the region’s Middle Market Nonprofit (MMNFP) business. The MMNFP client segment includes nonprofits with annual revenues of approximately $50MM–$150MM, spanning healthcare, higher education, social services, professional organizations, foundations, performing arts, museums, K–12, and other nonprofit subsectors. The role owns and executes regional business strategy and is accountable for results across HHN and the regional MMNFP business. It leads and develops a team of Bankers, Associates, and Analysts, typically 7–10 direct reports, including Industry Executives and directly reporting bankers. The position develops senior-level client relationships, coordinates delivery across the firm’s product areas, maintains risk and control discipline, and leads strategic initiatives and improvements to operating efficiency and client experience. It also identifies the region’s MMNFP Total Addressable Market and builds regional coverage capacity aligned to market opportunities. The final officer title and job grade are at the discretion of the firm and will be discussed at the time of offer. They may differ from the title listed on the requisition based on the candidate’s experience level.

Requirements

Typically 10+ years of progressive leadership experience, with demonstrated strength in management, execution, and influencing across stakeholders.
Strong understanding of Commercial Banking products and solutions, with regional market knowledge.
Proven record of business development and relationship management, including meeting or exceeding growth goals.
Demonstrated ability to lead in a matrixed environment and mobilize internal resources to deliver outcomes.
Strong written and verbal communication skills, with the ability to engage effectively with senior client and internal audiences.
Strong risk mindset with knowledge of regulatory expectations and control frameworks.
Strong organizational skills and ability to prioritize and deliver results in a fast-paced environment.

Nice To Haves

Prior leadership roles in emerging middle market banking are preferred; experience in nonprofit banking is not required.
Prior experience leading a commercial banking sales team.
Bachelor’s degree and formal credit training.

Responsibilities

Own and execute the regional business strategy, including revenue growth, profitability, and overall client franchise performance, with accountability for results across HHN and the regional MMNFP business.
Lead, develop, and retain a high-performing team of Bankers, Associates, and Analysts, typically 7–10 direct reports, including Industry Executives and directly reporting bankers.
Drive new business origination and disciplined pipeline management; ensure strong conversion and relationship expansion.
Develop and maintain senior-level client relationships, provide trusted advice, and deliver solutions aligned to client objectives.
Coordinate delivery across Treasury & Securities Services, Public Finance, Securities Trading, Asset Management, Leasing, Credit, and Investment Banking.
Maintain strong risk and control discipline and ensure adherence to regulatory expectations and internal policies across client engagements.
Identify opportunities to improve operating efficiency and client experience through process improvements, modernization, and appropriate use of technology.
Lead strategic initiatives and special projects in support of regional and national HHN priorities.
Foster an inclusive, respectful, and high-accountability culture that supports performance, development, and collaboration.
Continuously identify and confirm the region’s Total Addressable Market for MMNFP, including market mapping, coverage planning, and prioritization of subsectors and geographies.
Build and scale regional MMNFP coverage capacity by hiring and developing leaders and bankers in strategic locations aligned to TAM findings, expanding coverage and growing MMNFP market share.