Industry Manager-Healthcare, Higher Education & Nonprofit-Managing Director

JPMorganChase•Los Angeles, CA

About The Position

The West Region HHN Banking Industry Manager is a senior leadership role responsible for setting regional strategy, driving business performance, and leading a team that delivers integrated banking solutions to Healthcare, Higher Education, and Nonprofit clients. The role partners closely with product specialists across the firm to deliver a coordinated client experience and grow profitable relationships. It has sole responsibility for leading and growing the region’s Middle Market Nonprofit (MMNFP) business, serving nonprofits with annual revenues of approximately $50MM–$150MM across healthcare, higher education, social services, professional organizations, foundations, performing arts, museums, K–12, and other nonprofit subsectors. The role is accountable for regional HHN and MMNFP business results, including strategy, revenue growth, profitability, client franchise performance, business origination, and relationship expansion. It leads a team of Bankers, Associates, and Analysts, typically with 7–10 direct reports, including Industry Executives and directly reporting bankers. The position also develops senior-level client relationships and coordinates delivery of the firm’s banking and financial services. The manager maintains risk and control discipline, leads strategic initiatives, and works to improve operating efficiency and the client experience through process improvements, modernization, and appropriate use of technology. For MMNFP, the role continually identifies and confirms the region’s total addressable market through market mapping, coverage planning, and subsector and geographic prioritization, then builds regional coverage capacity by hiring and developing leaders and bankers in strategic locations. The role fosters an inclusive, respectful, high-accountability culture.

Requirements

Typically 10+ years of progressive leadership experience, with demonstrated strength in management, execution, and influencing across stakeholders.
Strong understanding of Commercial Banking products and solutions, with regional market knowledge.
Proven record of business development and relationship management, including meeting or exceeding growth goals.
Demonstrated ability to lead in a matrixed environment and mobilize internal resources to deliver outcomes.
Strong written and verbal communication skills, including the ability to engage effectively with senior client and internal audiences.
Strong risk mindset and knowledge of regulatory expectations and control frameworks.
Strong organizational skills and ability to prioritize and deliver results in a fast-paced environment.

Nice To Haves

Prior leadership roles in emerging middle market banking; nonprofit banking experience is not required.
Prior experience leading a commercial banking sales team.
Bachelor’s degree and formal credit training.

Responsibilities

Own and execute the regional business strategy, including revenue growth, profitability, and overall client franchise performance, with accountability for HHN and regional MMNFP results.
Lead, develop, and retain a high-performing team of Bankers, Associates, and Analysts, typically consisting of 7–10 direct reports.
Drive new business origination and disciplined pipeline management, ensuring strong conversion and relationship expansion.
Develop and maintain senior-level client relationships, provide trusted advice, and deliver solutions aligned with client objectives.
Coordinate delivery across Treasury & Securities Services, Public Finance, Securities Trading, Asset Management, Leasing, Credit, and Investment Banking.
Maintain strong risk and control discipline and ensure adherence to regulatory expectations and internal policies across client engagements.
Identify opportunities to improve operating efficiency and client experience through process improvements, modernization, and appropriate use of technology.
Lead strategic initiatives and special projects in support of regional and national HHN priorities.
Foster an inclusive, respectful, and high-accountability culture that supports performance, development, and collaboration.
Continuously identify and confirm the region’s MMNFP total addressable market through market mapping, coverage planning, and prioritization of subsectors and geographies.
Build and scale regional MMNFP coverage capacity by hiring and developing leaders and bankers in strategic locations to expand coverage and grow market share.