Industrial Business Development Representative

Yes LLC•Dickinson, ND

About The Position

YES, LLC and Enetk, LLC are seeking a self-starting Business Development Representative to manage business development and customer relationships. The position manages existing sales and customers, communicates with customers and field personnel, and helps balance company and customer needs. It includes administrative and customer service work, representing and promoting the company’s services, supporting field relationships, and contributing to office reporting, planning, and company development. The representative may also assist with college recruiting, trade shows, and customer events. The role provides direct support to new and existing customers and partners, maintains relationships, addresses post-sale issues, coordinates customer-related communications and assigned jobs, supports sales planning and forecasting, and keeps detailed records of customer interactions. The representative also works with project foremen and operations and reports updates to a supervisor. The posting describes a collaborative, entrepreneurial environment with competitive compensation, comprehensive benefits, career advancement pathways, autonomy, and flexibility.

Requirements

Ability to think on one’s feet and adapt to changes in scope, schedule, and job conditions.
Ability to make independent decisions and prioritize according to project and customer needs.
Ability to catch and correct errors in a timely manner.
Intermediate to advanced computer literacy, including word processing, spreadsheets, and accounting software.
Ability to work well with others under deadline situations and respond to changing priorities.
Good written and verbal communication skills and strong organizational skills.
Ability to work independently, take initiative, set priorities, and see projects through to completion.
Problem-solving and analytical skills, and ability to report problems to the Operations Manager and President as necessary.
Strong service orientation.
Knowledge of project structure in a client/consultant business.
Ability to operate Microsoft Office Suite, a work order application, QuickBooks, and HRIS software.
Basic safety skills.
Problem-solving, multitasking, accountability, leadership by example, and ability to uphold core values.
Demonstrated leadership skills and a positive attitude in the workplace.
Interpersonal relationship skills; approachable, resourceful, and ambitious.
Ability to sit for long periods and perform bending, stooping, and kneeling; requires vision acuity.

Nice To Haves

3–5 years of business sales or marketing experience, or equivalent training.
Strong computer skills, including Microsoft Outlook and Excel.
Valid driver’s license and acceptable driving record.
Ability to pass the background screening process.

Responsibilities

Uphold the organization’s core values and coordinate efficiently with YES personnel.
Complete weekly projections and maintain organization and a weekly plan.
Meet with, coordinate with, and maintain customer relationships.
Stay current with the YES application.
Attend or conduct company and customer meetings and update meeting information for management.
Work with others to accomplish the organization’s mission and demonstrate accountability for words and actions.
Organize emails, phone calls, appointments, and meetings; manage time and activities effectively.
Provide outstanding customer service and act as a client-care contact for new and existing customers and partners.
Develop sales plans and standard operating procedures for use throughout the company.
Maintain customer satisfaction through ongoing communication and relationship management, and resolve post-sale issues.
Communicate sales orders, job creations, customer issues, and other customer-related needs.
Act as an internal project coordinator on assigned customer jobs.
Coordinate the resolution of customer problems and complaints.
Build and maintain strong customer and employee relationships.
Assist project foremen with sales promotions, customer satisfaction surveys, sales calls, customer inquiries, and customer visits, as assigned.
Assist operations with creating and generating sales forecasts and plans, and report updates and adjustments frequently to the supervisor.
Interact with customers daily and maintain detailed sales logs of interactions, key information, contacts, and possible solutions.
Demonstrate accountability toward the company, coworkers, and customers.
Provide assistance at college recruiting activities, trade shows, and customer-related events.