Indirect Recovery & Remarketing Specialist

FitzGerald Financial Group - Division of TowneBank Mortgage•Virginia Beach, VA
•$50,500 - $65,000

About The Position

The Indirect Recovery & Remarketing Specialist reviews assigned accounts and completes applicable collections and recovery efforts. The role analyzes accounts to determine loss mitigation options, repossession, charge-off, and recovery placement. It also involves contacting members by phone, electronic communication, and written correspondence to resolve delinquency, maximize recoveries, and mitigate losses for the bank. The specialist determines asset values, cost effectiveness, and lien position, and maintains account information and communications with vendors. The role manages relationships with repossession agents and companies, oversees the sale of repossessed inventory through wholesale auctions, monitors compliance with applicable laws and company policies, tracks asset performance, and prepares condition reports. It also involves managing vehicle transportation and auction processes and understanding state and federal repossession laws, UCC guidelines, and CFPB expectations. The employee must adhere to applicable federal laws and regulations, including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA), and may perform other duties as assigned. The good-faith compensation range is $50,500 to $65,000, based on the role, market, internal equity, and candidate qualifications. Additional hours may be needed, including occasional late nights and Saturdays.

Requirements

  • Two or more years of experience in repossession, collections, or auto remarketing.
  • Strong verbal and written communication skills for managing vendor relationships and selling assets.
  • Intermediate to advanced proficiency in Microsoft Excel, Word, and Outlook.
  • Experience with remarketing platforms such as RDN or Manheim.
  • Thorough understanding of state and federal repossession laws, UCC guidelines, and CFPB expectations.
  • Ability to work additional hours as needed, including occasional late nights and Saturdays.

Nice To Haves

  • ARA Certified Automotive Remarketer (CAR) certification or similar.
  • Strong attention to detail, good time management, and ability to multitask.
  • Strong collections and skip-tracing background.
  • Knowledge of how to complete VSI (Vendor Single Interest) claims.

Responsibilities

  • Review assigned accounts and complete applicable collections and recovery efforts.
  • Analyze accounts and determine loss mitigation options, repossession, charge-off, and recovery placement.
  • Contact members by phone, electronic communication, and written correspondence to resolve delinquency, maximize recoveries, and mitigate losses.
  • Determine asset values, cost effectiveness, and lien position.
  • Maintain account information and communicate with vendors.
  • Act as a liaison between companies and repossession agents to secure assets.
  • Manage the sale of repossessed inventory through wholesale auctions to maximize returns.
  • Ensure repossession agents comply with applicable laws and company policies.
  • Track asset performance and prepare condition reports.
  • Manage transportation and auction processes for vehicles.
  • Adhere to applicable federal laws, rules, and regulations, including AML and BSA requirements.
  • Perform other duties as assigned.
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