Indirect Recovery & Remarketing Specialist

Towne Family of Companies•Virginia Beach, VA

About The Position

Reviews assigned accounts and ensures applicable collection and recovery efforts are completed. Analyzes accounts to determine loss mitigation options, repossession, charge-off, and recovery placement. Contacts members by phone, electronic communication, and written correspondence to resolve delinquency, maximize recoveries, and mitigate losses. Determines asset values, cost effectiveness, and lien position, and maintains account information and communication with vendors. The role manages vendor relationships and repossessed inventory sales through wholesale auctions, monitors repossession agents’ compliance with applicable laws and company policies, tracks asset performance, and prepares condition reports. It requires knowledge of state and federal repossession laws, UCC guidelines, and CFPB expectations, as well as the ability to manage vehicle transportation and auction processes. The employee must work additional hours as needed, including occasional late nights and Saturdays, comply with applicable federal laws and regulations including AML and BSA requirements, and perform other duties as assigned.

Requirements

Two or more years of experience in repossession, collections, or auto remarketing.
Strong verbal and written communication skills for managing vendor relationships and selling assets.
Intermediate to advanced proficiency in Microsoft Excel, Word, and Outlook.
Strong attention to detail and time management, with the ability to multitask.
Strong collection and skip tracing background.

Nice To Haves

Experience with remarketing platforms such as RDN or Manheim.
ARA Certified Automotive Remarketer (CAR) certification or similar.
Knowledge of how to complete VSI (Vendor Single Interest) claims.

Responsibilities

Review assigned accounts and ensure applicable collection and recovery efforts are completed.
Analyze accounts and determine loss mitigation options, repossession, charge-off, and recovery placement.
Contact members by phone, electronic communication, and written correspondence to resolve delinquency, maximize recoveries, and mitigate losses.
Determine asset values, cost effectiveness, and lien position.
Maintain account information and communication with vendors.
Act as a liaison between companies and repossession agents to secure assets.
Manage the sale of repossessed inventory through wholesale auctions to maximize returns.
Ensure repossession agents comply with laws and company policies.
Track asset performance and prepare condition reports.
Manage transportation and auction processes for vehicles.
Adhere to applicable federal laws, rules, and regulations, including those related to AML and BSA.
Perform other duties as assigned.
Work additional hours as needed, including occasional late nights and Saturdays.