Indirect Lending Processor II

Apple Federal Credit Union•Fairfax, VA

11h•Onsite

About The Position

Under general supervision and according to established policies and procedures, the Indirect Lending Processor II funds auto loan applications originating from auto dealerships and refinance companies through the Indirect Lending program. The role processes loans, distributes funds and reserve payments to dealerships, prepares and manages required loan documentation and disclosures, obtains missing paperwork from dealerships, and submits auto loan insurance information to the credit union’s collateral protection insurance company. The position also performs member-service and clerical duties as assigned by the Manager of Consumer Underwriting & Quality Assurance or the AVP of Consumer Lending. The employee is expected to follow Apple Federal Credit Union policies and procedures, applicable Bank Secrecy Act regulations, and The Apple Way principles: Team Up, Serve With Purpose, Challenge Yourself and Own It. The position requires frequent communication with members, dealership representatives, internal teams, and other parties; careful handling of confidential information; and the ability to manage multiple objectives while meeting loan-processing timelines and volume goals. It is based at 4097 Monument Corner Drive, Fairfax, Virginia 22030. Apple Federal Credit Union identifies the role as full-time.

Requirements

At least 2 years of financial institution experience.
At least 2 years of Consumer Lending experience.
High school education or GED.
Excellent communication, analytical, and problem-solving skills.
Above-average math ability and attention to detail.
Ability to exercise independent and critical thinking.
PC proficiency.
Ability to manage frequent telephone work.
Ability to handle confidential discussions with discretion and diplomacy and to build relationships, resolve first-level conflicts, and solicit cooperation.

Responsibilities

Manage the indirect loan process for applications originating from auto dealerships and online refinance companies, including preparing and assembling loan documents, submitting documents for imaging, auditing dealer loan files, confirming underwriting stipulations are met, submitting insurance information to a third-party vendor, and funding loans accurately within expected timeframes.
Perform loan-support duties using lending policies and guidelines, including loan-to-value and debt-ratio requirements and verification of proof-of-income documents.
Handle incoming member and internal calls, including direct and hotline calls, and respond to Indirect Lending Helpdesk tickets.
Provide loan documentation to Collections for total losses and other collection needs.
Open new membership accounts in accordance with the credit union’s new-member policy and complete required account verifications before opening accounts.
Prioritize multiple objectives, meet volume goals, update loans within designated timelines, and create and update delayed-funding notices daily.
Provide members with accurate information about credit union services, products, policies, and procedures; explain applicable federal regulations; and contact members to verify information and perform MLA verification when necessary.
Communicate with dealership representatives and internal and external members through various channels and the lending system to obtain missing or corrected documents and address questions about loans being processed.
Represent and promote the credit union positively and enthusiastically, prioritizing member satisfaction.
Perform other member-service and clerical duties as assigned by the Manager of Consumer Underwriting & Quality Assurance or the AVP of Consumer Lending.
Follow credit union policies and procedures and regulations pertaining to the Bank Secrecy Act.