Income Specialist - Wealth Operations

Commerce Bank•Kansas City, MO

7d•Hybrid

About The Position

The Income Specialist supports accurate and timely processing of income-related transactions and account activity for client accounts. The role involves monitoring, researching, reconciling, and posting income, as well as maintaining account records, resolving exceptions, and following established procedures. The position is based at 922 Walnut St, Kansas City, Missouri 64106, with a hybrid schedule requiring at least two days per week in the office. The stated work schedule is Monday through Friday, 7:00 AM to 5:00 PM. Candidates must be eligible to work in the United States without current or future sponsorship.

Requirements

Associate degree or an equivalent combination of education and experience.
At least 2 years of Financial Services Industry-related experience.
Ability to recognize the impact accurate processing has on downstream processes.
Analytical and critical-thinking skills, including the ability to solve challenging issues and make decisions.
Ability to communicate with business partner leadership at various levels.
Ability to work independently, prioritize, and perform varied assignments amid frequent distractions.
Strong organization, attention to detail, and ability to manage multiple priorities.
Written, verbal, and interpersonal communication skills, collaboration, adaptability, and resilience.
Intermediate proficiency with Microsoft Word, Excel, Teams, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.

Nice To Haves

Securities knowledge.

Responsibilities

Monitor incoming wire and ACH deposit accounts (DDA) for payments and ensure they are accurately applied to client accounts promptly.
Monitor and balance shadow accounts between the trust system and custodian system, resolving daily exceptions.
Generate and distribute past-due payment reports to front-office personnel to support collection of funds due to client accounts.
Reconcile non-depository asset records between tracking and trust systems, researching and resolving exceptions.
Execute vault deposit and withdrawal transactions accurately and in compliance with established procedures and controls.
Monitor income activity and ensure funds are accurately and timely posted to client accounts.
Track and escalate missing or past-due income to appropriate business partners.
Communicate income-related status updates to internal business partners and leadership.
Resolve identified exceptions to support accurate and timely client account updates.
Monitor and balance account records, research out-of-balance conditions, and resolve exceptions promptly.
Monitor income exception reports and resolve discrepancies.
Post received income to client accounts according to required timing and processing procedures.
Perform other duties as assigned.