Wealth Management Operations Specialist

The First National Bank in Sioux Falls•Sioux Falls, SD

About The Position

The Wealth Management Operations Specialist processes trades, transactions, disbursements, and payments while providing high-quality customer service. The role opens and maintains accounts, prepares account and transfer documentation, processes transactions on the Trust Accounting System, and verifies account settings for accuracy and compliance. It also supports clients with online account access, monitors incoming wires and cash transactions, processes department fees, and coordinates the receipt and disbursement of assets for new and closing accounts. The specialist performs daily settlement activities with asset custodians, including posting income, processing trades and sweeps, and reconciling accounts. The role also prepares bills and tax payments, generates and completes payments, sets up and updates assets, and maintains Wealth Management Operations policies and procedures. The position supports the broader operations team and is expected to communicate effectively, meet expectations, and contribute to continuous learning and process improvement. The First National Bank in Sioux Falls describes its culture as grounded in integrity, service, and its FIRST Values: Family, Independence & Innovation, Relationships, Stewardship, and Teamwork. The bank encourages employee involvement in community volunteer organizations. Regular attendance is required. The position is subject to reasonable accommodation for individuals with disabilities and is an at-will employment relationship.

Requirements

High school diploma or equivalent.
At least one year of relevant work experience in banking or a related setting, or a combination of education and experience that enables the incumbent to meet the position's accountabilities and required competencies.
Ability to conduct relationships in a manner that ensures cooperation and positive results.
Concern for professional and innovative customer service.
Excellent verbal and written communication skills.
Excellent interpersonal and conflict-resolution skills.
Excellent organizational skills and attention to detail.
Excellent time-management skills and a proven ability to meet deadlines.
Ability to adapt to the needs of the organization and teammates.

Responsibilities

Open new accounts and perform account maintenance, including coordinating required forms, documentation, approvals, and communications.
Ensure account activity complies with established policies and procedures and applicable laws and regulations.
Prepare documentation for account openings and transfers, initiate new accounts in the Trust Accounting System, and independently verify settings and required documentation for accuracy.
Input trades and transactions into the Trust Accounting System and set up or update assets as applicable.
Monitor incoming wires and process payments.
Complete daily settlement with asset custodians by posting income, processing trades and sweeps, and reconciling accounts.
Input and prepare bills and tax payments, generate payments, and complete the payment process.
Provide support to clients with Wealth Management Online Account Access.
Support functions within the Wealth Management Operations team and update and maintain department policies and procedures.
Seek learning opportunities, apply new skills to daily work, welcome and implement feedback, contribute process-improvement ideas, collaborate on solutions, and volunteer for tasks or projects that build skills and add value.