Income Specialist - Wealth Operations

Commerce Bank•Kansas City, MO

1d•$19 - $25•Hybrid

About The Position

The Income Specialist supports the accurate and timely processing of income-related transactions and account activity for client accounts. The role monitors, researches, reconciles, and posts income while ensuring accurate account maintenance, exception resolution, and compliance with established procedures. The position is hybrid, with a minimum of two days per week in the office, and follows a Monday–Friday schedule from 7:00 AM to 5:00 PM. The role level may be determined by knowledge, experience, skills, abilities, and education. The position is based at 922 Walnut St, Kansas City, Missouri 64106. Applicants must be eligible to work in the United States without sponsorship now or in the future.

Requirements

Associate’s degree or an equivalent combination of education and experience.
At least 2 years of financial services industry-related experience.
Ability to recognize the impact of accurate processing on downstream processes.
Analytical and critical-thinking skills, including the ability to solve challenging issues and make decisions.
Ability to communicate with business partners at various leadership levels.
Ability to work independently, prioritize, and perform varied assignments amid frequent distractions.
Strong organization, attention to detail, and ability to manage multiple priorities.
Written, verbal, and interpersonal communication skills, along with collaboration, adaptability, and resilience.
Intermediate proficiency with Microsoft Word, Excel, Teams, and Outlook.
Must be eligible to work in the US without sponsorship now or in the future.

Nice To Haves

Securities knowledge.

Responsibilities

Monitor incoming wire and ACH deposit accounts for payments and ensure they are accurately and promptly applied to client accounts.
Monitor and balance shadow accounts between the trust and custodian systems, resolving daily exceptions.
Generate and distribute past-due payment reports to front-office personnel to support collection of funds due to client accounts.
Reconcile non-depository asset records between tracking and trust systems, researching and resolving exceptions.
Execute vault deposit and withdrawal transactions in accordance with established procedures and controls.
Monitor income activity and receipt of income payments to ensure funds are accurately and promptly posted to client accounts.
Track and escalate missing or past-due income to appropriate business partners.
Communicate income-related status updates to internal business partners and leadership.
Resolve identified exceptions and discrepancies to support accurate and timely client account updates and processing.
Monitor and balance account records, research out-of-balance conditions, and resolve exceptions in a timely manner.
Monitor income exception reports and resolve discrepancies.
Post received income to client accounts in accordance with required timing and processing procedures.
Perform other duties as assigned.