Income Maintenance Supervisor III- Medicaid Program Manager- Adult Medicaid

Johnston County•Johnston County DSS, NC

About The Position

Johnston County Department of Social Services has an immediate opening for a Medicaid Program Manager. The role provides supervision, training, support, and leadership to the Adult and Family & Children Medicaid Units. The position plans, directs, supervises, and participates in delivery of income maintenance programs and services, and reports directly to the Medicaid Division Director. The Program Manager oversees program operations and staff, evaluates work for adherence to Federal and State standards, develops policies and procedures, ensures quality and timeliness standards, and organizes workflow to meet unit goals. The position also prepares reports, maintains records and confidentiality, supports compliance and audit readiness, and participates in divisional planning. Duties related to disaster situations and emergency shelter operations may be required. Johnston County is an Equal Opportunity Employer. This posting is a reposting; previous applicants remain under consideration. A pre-employment reference check will be conducted. A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, drug screening, SBI fingerprinting, and, if applicable, an NPDB check. A conviction record does not automatically disqualify an applicant unless required by state law; each situation is reviewed individually.

Requirements

Four years of experience in an income maintenance program, including one year of supervisory experience in an income maintenance or service program, or an equivalent combination of training and experience.
Experience administering Economic Service Programs.
Considerable knowledge of Federal and State laws and regulations governing Economic Service Programs.
Problem-solving and interpersonal skills sufficient to interact with diverse groups of people.
Excellent computer, organizational, written communication, and verbal communication skills.
Thorough knowledge of public assistance manuals.
Considerable knowledge of income maintenance programs and the forms and documents used to determine eligibility.
Considerable knowledge of agency programs and services and of community programs and services that may affect customers or applicants.
Knowledge of the budget and planning process and general knowledge of supervisory and management skills.
Ability to instruct, organize, direct, and supervise subordinate employees.
Ability to maintain satisfactory working relationships with applicants and others encountered in the work.
Ability to assess needs and plan for future requirements.
Ability to read, analyze, and interpret rules, regulations, and procedures.
Ability to communicate orally and in writing with supervisors, agency staff, public officials, and the community.

Nice To Haves

Knowledge of Adult Medicaid and Family & Children Medicaid policies.
Knowledge of NC FAST.

Responsibilities

Plan, direct, supervise, and participate in the delivery of income maintenance programs and services.
Review casework, hold conferences, and help staff resolve difficult or unusual case situations.
Interpret and provide guidance on regulations and procedures.
Provide leadership and guidance to supervisors and staff responsible for the programs.
Evaluate staff performance for adherence to Federal and State quality standards.
Recommend employment actions, including hiring, promotions, demotions, disciplinary actions, and dismissals.
Develop program policies and procedures and ensure quality and timeliness standards are met.
Track training, reports, and certifications; address employee problems, select new employees, and conduct staff evaluations.
Plan and organize workflow and ensure unit goals are met.
Present recommendations to management regarding program or divisional goals, objectives, procedures, or processes.
Conduct team meetings and monthly conferences.
Participate in long-range planning for the division.
Prepare reports and maintain records, files, and confidentiality.
Stay abreast of audit findings and other compliance standards.
Perform duties related to disaster situations and emergency shelter operations.
Perform related tasks as required.