Income Maintenance Caseworker III- Food and Nutrition Services

Alamance County Government•Health & Human Services, NC

24d•Onsite

About The Position

The Income Maintenance Caseworker III serves on the Food and Nutrition Services Quality Assurance team, helping ensure public assistance is delivered accurately, efficiently, and in compliance with state and federal requirements. The role reviews casework, identifies errors and opportunities for improvement, and supports consistent application of program standards. The position collaborates with caseworkers, supervisors, policy trainers, and the Quality Assurance Supervisor to strengthen staff guidance and agency processes. All DSS positions are subject to reallocation contingent upon funding, agency needs, and client population. Employees may be required to work during emergency or disaster situations and may be required to staff a shelter overnight. The work is performed in a standard office setting, where employees may work with agitated clients, heavy workloads, and compressed time frames.

Requirements

Meet one of the following education and experience pathways: graduation from a four-year college or university; graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Business Administration, or a closely related curriculum; high school graduation plus three years of qualifying paraprofessional, clerical, or public-contact experience; high school graduation plus two years of such experience, including at least one year in an income maintenance program; or an equivalent combination of training and experience.
Have at least two additional years of experience as an Income Maintenance Caseworker to qualify for the Income Maintenance Caseworker III position.
Prior experience with Microsoft Windows suite of products.
Possess a valid North Carolina driver’s license.
Have thorough knowledge of Food and Nutrition Services, NCFAST, and applicable federal and state laws, policies, and eligibility systems.
Have considerable knowledge of agency organizational rules, policies, and procedures.
Be able to coach and mentor staff with patience and clarity.
Have strong analytical, problem-solving, and decision-making skills.
Have strong organizational and time-management abilities.
Have good mathematical reasoning and computational skills.
Be able to maintain effective working relationships with employees and the general public.
Be able to present information orally and in writing.
Demonstrate accountability, accuracy, advocacy, analytical thinking, oral and written communication, concentration, conflict management, customer orientation, ethical conduct, honesty and integrity, investigative ability, judgment, leadership, multitasking, problem-solving, relationship building, safety-mindedness, and time management.

Nice To Haves

Income Maintenance Caseworker experience within Food and Nutrition Services is preferred.

Responsibilities

Conduct case reviews for accuracy, timeliness, and compliance with Food and Nutrition Services policy and procedures.
Provide caseworkers and supervisors with feedback about case errors, discrepancies, and policy concerns.
Track and document findings in accordance with state and county reporting requirements.
Discuss training needs with the agency’s Quality Assurance Supervisor and policy trainers to help prevent future errors.
Collaborate with caseworkers, supervisors, and trainers to provide staff with tools and guidance to improve accuracy.
Maintain accurate and confidential records of case reviews and findings.
Assist with state or federal quality control reviews, audits, and corrective action plans as needed.
Stay aware of policy changes across public assistance programs within Economic Services.
Participate in training, staff meetings, and policy updates to remain current with Food and Nutrition regulations and NCFAST requirements.
Support agency goals of improving program accuracy, reducing error rates, and ensuring program integrity.
Perform other duties as assigned in support of the Food and Nutrition program and Economic Services division.
Work during emergency or disaster situations as required and potentially staff a shelter overnight.