Incident Response Manager - Product & Engineering

Anthropic•Seattle, WA

1d•Hybrid

About The Position

Anthropic is seeking an Incident Response Manager to be the operational backbone for handling incidents. This role is crucial for ensuring that when issues arise, the right people are involved, information flows effectively, and nothing is overlooked. The ideal candidate will bring structure and rigor to high-stakes situations, proactively developing processes and playbooks. This individual will collaborate across engineering, product, security, legal, go-to-market, and leadership teams to ensure Anthropic responds to incidents with speed, clarity, and accountability. This is a hands-on role focused on creating and implementing incident response strategies rather than just following existing ones.

Requirements

5+ years of experience in incident management, with direct experience managing technical product or infrastructure incidents (not exclusively security or trust and safety)
Built or significantly shaped an incident response program, ideally at a high-growth startup or in an environment where you had to create structure rather than inherit it
Strong sense of ownership and urgency, with the ability to operate independently and make sound decisions under pressure without waiting for direction
Comfortable working in unprecedented situations where processes are still being defined and guidance may be incomplete or conflicting, leaving things better than you found them
Track record of effective cross-functional collaboration, particularly with engineering, security, legal, communications, go-to-market, and executive leadership
Blameless, learning-oriented mindset to incident reviews, focused on systemic improvement rather than individual fault
Experience with cloud infrastructure incidents and enough technical depth across the stack to engage meaningfully with engineering teams during response, including comfort navigating distributed systems, monitoring tools, and logs
Analytically minded, with experience using data (incident metrics, queries, trend analysis) to inform decisions during response and to drive operational improvements over time
Communicate clearly and calmly under pressure, both in real-time coordination and in post-incident written communications
Thrive in high-volume, fast-paced environments and are energized by bringing operational discipline to complex, evolving situations

Responsibilities

Build the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale
Serve as an on-call incident commander, driving coordinated response across technical and non-technical stakeholders during incidents of varying severity, including managing multiple active incidents simultaneously
Engage the right people at the right time, with a strong sense of urgency, bringing order and direction to fast-moving, ambiguous situations
Own incident communications end-to-end, from real-time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates, ensuring they reflect Anthropic's commitments to safety, transparency, and accuracy
Participate in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations so the same class of incident does not recur
Partner with engineering teams to develop and maintain incident response policies, procedures, and escalation frameworks that scale with Anthropic's growth
Partner with engineering, product, security, legal, and go-to-market teams to continuously improve how the organization detects, responds to, and learns from incidents