Incident Response Manager

Genesis10•Chandler, AZ

2d•Onsite

About The Position

Genesis10 is seeking an Incident Manager for a contract position with a Global Financial Institution located in Chandler, AZ. This role is focused on overseeing and coordinating the response to major, business-impacting incidents within a large enterprise IT organization. The ideal candidate will manage high-severity events by leading triage efforts, ensuring timely resolution, and maintaining communication with business and technology stakeholders. Experience in a fast-paced, high-output environment and knowledge of payments and treasury systems are highly valued.

Requirements

Experience in a major incident management role
Strong technical background with the ability to understand complex systems and troubleshoot issues
ITIL Certification
Assertive with strong leadership skills, quick decision-making abilities, and the capability to coordinate multiple teams and resources in real-time
Ability to think strategically and plan for different scenarios that could occur during an incident
Ability to run the room and fearless regarding escalation
Excellent written and verbal communication skills and experience with Executive level communications
Strong sense of accountability and ownership
Proactive, enthusiastic, flexible and results driven with attention to detail
A team player who can remain calm under pressure, juggle multiple priorities, and meet deadlines without close supervision
Capable of working across organizational boundaries in a very demanding, high-output environment
Experience working in a large enterprise IT organization

Nice To Haves

Payments and treasury cash management knowledge
Experience with triaging mission critical systems failure and resolution
Trained or experienced in advanced risk management/identification
Knowledge of crisis management, disaster, and business recovery and continuity management
Experience with postmortem processes and continuous improvement methodologies
Knowledge and understanding of change policy

Responsibilities

Oversee and coordinate the response to major incidents
Drive to resolution business impacting Incidents
Manage high-severity incidents by leading triage efforts, hosting bridge calls, documenting timelines and driving to resolution to ensure all business impacting incidents are resolved in a timely manner with minimal business impact
Coordinate the team to understand impacts, perform forensics, categorize, and mitigate incidents, ensuring the right experts are engaged
Ensure all personnel know their role during incidents and keep teams aligned and accountable to timely completion of allocated actions
Ensure regular updates to business and technology stakeholders

Benefits

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)