Incident Response Manager (Armed)

The Metropolitan Museum of Art•New York, NY

1d•$105,000 - $110,000•Onsite

About The Position

The Metropolitan Museum of Art (The Met) is seeking an Incident Response Manager to lead and coordinate the Museum’s security operations. This role involves analyzing potential threats and hostile activity to prevent incidents, overseeing the Museum’s Executive Protection program for high-profile individuals, and supporting special event security planning. The Met is committed to fostering a collaborative and respectful work environment with a diverse staff, guided by core values of respect, inclusivity, collaboration, excellence, and integrity.

Requirements

15 years of prior experience in law enforcement or the fire department is required.
Proven experience in security management, law enforcement, military, or fire department operations, with at least 5 years in a supervisory or leadership role.
Knowledge of New York City Fire Safety codes and regulations, as well as National Fire Protection Association (NFPA) Life Safety Codes.
Proficiency in New York City Fire Safety codes and regulations, National Fire Protection Association (NFPA) Life Safety Codes
NYC Pistol Permit (Required)
NY Armed Guard License (Required)
Ability to perform and demonstrate self-control under difficult circumstances
Trained in de-escalation techniques
Good judgment, clear decision making, appropriate initiative and professional conduct
Prior Investigative Experience
Experience in the security loss prevention
Must be proficient in the use of Firearms
Must be willing and available for incident/emergency response duty and/or standby duty, which includes weekends, holidays, nights, and overnights, when necessary
Capable to work on your feet for extended periods
Customer service and public relations skills
Excellent communication skills, both written and verbal, required
Committed, Reliable and Trustworthy
Must be willing to work on a shift schedule (including weekends, holidays and non-business hours) and have flexible availability. This includes the ability to work an extended schedule during crisis periods.

Nice To Haves

Bachelors degree or higher preferred.
Relevant professional certifications or training in security, law enforcement, emergency management, or fire/life safety strongly preferred.

Responsibilities

Perform high-level executive protection (EP) operations for dignitaries, VIPs, trustees, and local/state/federal/world leaders, including covert and overt protection, advance planning, venue assessments, threat analysis, route selection, and logistical coordination.
Conduct strategic threat assessments and protective intelligence gathering in partnership with the Met’s Security Intelligence Team.
Develop, implement, and oversee comprehensive executive protection plans for all high-profile movements, special events, and official engagements.
Coordinate with the Senior Security Manager for Special Events in the development and execution of comprehensive security operational plans.
Conduct threat assessments, advance planning, and post-event evaluations for special events.
Conduct pre-event briefings with contracted security vendors.
Coordinate with local, state, federal, and foreign law enforcement or protective agencies.
Provide real-time situational awareness and on-site protective coverage for principals.
Lead the assessment and mitigation of potential threats to Museum leadership, Trustees, VIPs, and high-profile guests.
Serve as a subject matter expert for Executive Protection, mentoring staff and leadership.
Continuously review and enhance EP protocols.
Establish and maintain effective emergency response protocols, including fire safety, medical emergencies, evacuation procedures, and security breach response.
Notify the Security Operations Center, Intelligence Team, and Security Leadership of irregularities, suspicious activities, security breaches, and safety hazards; document and report incidents.
Engage with suspicious persons and apply appropriate escalation of force, up to and including armed response.
Proactively identify and mitigate escalating situations, using de-escalation techniques and effective communication.
Respond to critical incidents involving the Museum’s collection, fire, medical emergencies, bomb threats, flooding, water discharge, elevator emergencies, or other emergencies, acting as the primary liaison with law enforcement and government agencies.
Manage and/or directly participate in the development and implementation of security plans in support of Museum Special Events.
Oversee and directly participate in the development and execution of security plans for museum special events, including VIP arrivals, red carpet events, and gala functions.
Identify, monitor, and record suspicious behaviors and patterns.
Routinely monitor the interior and exterior spaces of the Museum to check for unsafe conditions, hazards, security violations, and unauthorized persons.
Manage the Loss Prevention program, analyzing trends to advise Met Retail Management on preventive measures.
Assist Associate Chief Security Officers with investigative needs.
Perform any duties assigned by the Associate CSO for Frontline Security Operations, Deputy Chief Security Officer or Chief Security Officer.

Benefits

Medical, dental, vision and life insurance
403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays
Long-term disability coverage
Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
Commuter benefits (pre-tax income for parking or mass transit expenses)
Free financial-planning services
Financial assistance for relevant coursework, seminars, and training programs
25% discount for staff in Museum shops
A subsidized staff cafeteria
Access to the Museums Council pass, which grants free admission to various museums and cultural institutions