Incident Response Manager - Privacy

Anthropic•San Francisco, CA

23h•Hybrid

About The Position

Anthropic is seeking an experienced Technical Program Manager to lead and enhance incident management within the privacy team. This senior-level role focuses on the detection, response, and learning from privacy incidents involving sensitive personal data subject to regulations like GDPR, CCPA, and HIPAA, as well as contractual commitments. The individual will be responsible for maturing and scaling the incident response lifecycle, from detection and triage to containment, remediation, and post-incident review. A key aspect of this role involves analyzing incident trends, identifying root causes, and collaborating with engineering, security, infrastructure, and product teams to implement systemic improvements. The role also involves partnering with Privacy Legal on notifiability and communications, and with the Privacy Program team on executive reporting, while owning the engineering-side program, its metrics, and follow-through. The goal is to ensure the organization improves meaningfully after each incident.

Requirements

Have led or built incident response programs at a technology company, ideally in a high-growth or security-intensive environment.
Have a demonstrated track record of turning incident data into organizational improvements: not just writing post-mortems, but driving the cross-functional work to implement systemic fixes.
Are comfortable participating in on-call responsibilities and leading incident response during high-severity privacy events, including off-hours.
Have experience building and scaling operational processes from the ground up in environments where structure didn’t previously exist.
Excel at driving accountability and follow-through across multiple teams without direct authority—you know how to influence, track, and close the loop.
Have strong analytical skills and experience with incident trend analysis, metrics reporting, and data-driven prioritization.
Are highly organized with a knack for bringing structure to ambiguous, fast-moving situations.
Have excellent communication skills, especially under pressure and when coordinating across technical and non-technical stakeholders, including executive leadership.
Thrive in fast-paced environments where priorities shift and you’re often working with incomplete information.

Nice To Haves

Have 7+ years of experience in technical program management, incident management, or security/privacy operations, with significant time spent in an incident response context.
Are familiar with privacy regulation and breach-notification obligations (GDPR, CCPA, HIPAA or similar) and comfortable working with legal counsel under privilege, or have a legal background.

Responsibilities

Own the end-to-end privacy incident management program: detection workflows, response processes, escalation paths, communication standards, and remediation tracking.
Serve as incident commander for privacy incidents, driving clear coordination across executive, engineering, security, legal, and other appropriate stakeholders.
Establish and run incident commander rotations within privacy, ensuring clear ownership and effective coordination during incidents of varying severity.
Drive post-incident accountability by defining how action items are captured, assigned, tracked, and completed across teams, ensuring follow-through on both tactical fixes and strategic improvements.
Gather, analyze, and report on incident trends and patterns to surface systemic risks, recurring root causes, and areas where the organization is most vulnerable.
Translate trend analysis into actionable cross-functional initiatives: partner with engineering, infrastructure, security, and product teams to prioritize and implement broad fixes and preventive improvements that address root causes rather than symptoms.
Lead incident review forums (post-mortems, retrospectives) and ensure learnings are captured, socialized, and acted upon across the organization.
Partner with Privacy Legal on breach and notifiability assessments against regulatory timelines, coordinate customer and regulator communications when required, and keep privileged and non-privileged records appropriately separated.
Develop and maintain privacy incident response documentation, playbooks, runbooks, and training materials; keep them current as our products, data flows and obligations evolve.
Partner with detection engineering to improve alert fidelity, reduce noise, and shorten time-to-detection for privacy events.
Define, develop, and track incident management KPIs and report regularly to leadership.
Support broad cross-functional training and initiatives to uplevel privacy awareness across the company (e.g. Tabletop exercises, training, talks).