Incident Manager, Safeguards

Anthropic•San Francisco, NY

1d•Hybrid

About The Position

Anthropic’s Safeguards team helps ensure its AI systems are deployed safely, responsibly, and in line with the company’s values. The Incident Manager manages Safeguards incidents involving AI systems from declaration through closure: assessing severity, coordinating responders across Legal, Communications, Policy, Threat Intelligence, Security, Engineering, and research, keeping leadership informed, and ensuring follow-up work is completed. The role also oversees the Safeguards Enforcement on-call queue on a rotating basis and helps build and scale the incident response program through runbooks, post-incident reviews, and automation of routine work. The position involves hands-on queue work and rotating after-hours and weekend incident coverage. The role may expose the employee to explicit content across a range of topics, including violent, sexual, or psychologically disturbing material. Anthropic currently expects staff to work from an office at least 25% of the time, although some roles may require more office time. The role requires a bachelor’s degree or an equivalent combination of education, training, and/or experience. The required field of study is a field relevant to the role, demonstrated through coursework, training, or professional experience. Years of experience required correlate with internal job-level requirements. The annual salary range is $245,000–$285,000 USD.

Requirements

Experience managing incidents or urgent escalations from start to finish in trust and safety, security, platform integrity, crisis management, or a comparable field, and readiness to lead high-severity incidents with support.
Hands-on experience with incidents involving product or platform abuse or misuse, such as account compromise, fraud, or coordinated malicious activity.
Ability to make clear decisions under time pressure, document reasoning, and recognize when a decision belongs to Legal, Policy, or leadership.
Ability to write short, accurate updates that executives can act on and that can withstand legal and external scrutiny.
Experience coordinating people across multiple functions who do not report to you, securing their commitments, and following through.
Experience independently improving an operational process and distinguishing steps that require human judgment from those that can be automated.
Willingness to perform hands-on queue work regularly and use it to identify operational problems.
Ability to participate in rotating after-hours and weekend incident coverage.
Bachelor’s degree or an equivalent combination of education, training, and/or experience.
A field of study relevant to the role, demonstrated through coursework, training, or professional experience.

Nice To Haves

Experience joining an incident response function early and helping write runbooks and review processes.
Experience with incidents involving AI systems.
Experience with post-incident enforcement, such as account actions, law enforcement referrals, or user and customer notifications.
Experience working with threat intelligence or security investigation teams during an incident.
Experience with regulatory or external incident reporting and disclosure.
Experience running an on-call rotation or support escalation queue, including setting and measuring response targets.
Experience using AI tools to automate triage, summaries, or routine decisions, with quality checks.
Working knowledge of SQL or similar tools for analyzing incident and queue data.
Experience designing and facilitating tabletop exercises.
Genuine interest in AI safety and responsible technology development.

Responsibilities

Serve as incident commander for Safeguards incidents from declaration through closure.
Assess what qualifies as an incident, propose severity, and coordinate responders across Legal, Communications, Policy, Threat Intelligence, Security, Engineering, and research teams.
Track input across teams, establish what is known, what has changed, and what remains open, and send regular updates for executives and partner teams.
Ensure Legal, Communications, and Public Policy are consulted before decisions that require them, and coordinate external notifications.
Run post-incident reviews, assign action items to named owners, and track them through closure.
Oversee the on-call queue during assigned rotations as the first responder for urgent Safeguards Enforcement requests and escalations.
Triage requests, resolve what can be handled directly, route other requests to the owning team, and recognize when a request signals the start of an incident.
Participate in rotating after-hours and weekend incident coverage.
Scope and deliver projects that improve incident response, including on-call automation, incident readiness, post-incident reviews, and metrics.
Draft and maintain runbooks and standard operating procedures.
Work with Safeguards engineers to automate or reroute requests by writing decision rules and testing the results.
Maintain the incident record and metrics used to report program performance to leadership.