Inbound Supervisor

Imperial Distributors, Inc.•Worcester, MA

1d•Onsite

About The Position

We are seeking a motivated Warehouse Supervisor to oversee daily inbound operations and lead a team in a fast-paced distribution environment. This role is responsible for scheduling, training, and mentoring employees while ensuring safety, quality, and productivity standards are consistently achieved. The ideal candidate has at least 2 years of supervisory experience, strong communication and organizational skills, and the ability to drive process improvements. Bilingual English/Spanish, WMS knowledge, and proficiency in Microsoft Office are highly preferred. About Imperial (IDI) Imperial is a recognized leader in supermarket non-foods distribution and merchandising. For over 85 years, we’ve helped our partners grow smarter and stronger—offering unmatched product selection, customized programs, and expert retail support across health, beauty, wellness, general merchandise categories. IDI supports over 50 regional and independent retail grocery banners with products from major national CPG brands as well as customized private label and seasonal program options. What sets us apart? Our singular focus is on providing retailers with the value, innovation, and differentiation they need to thrive in today's dynamic marketplace. Our Mission prioritizes people, embraces change, and fosters growth. And our Vision is to redefine partnership with a lasting impact on our customers, communities, and the industry. At the center of it all is our amazing team.

Requirements

2+ years recent distribution/warehouse supervisory experience
Voice to Pick System experience
Inbound experience within receiving, bulk, or stocking
Understanding of warehouse management systems (WMS) and reporting
Excellent verbal & written communications skills
Excellent organizational, problem solving, and follow-up skills
Demonstrated ability to drive change and influence others
Ability to effectively work in a fast-paced, diverse team environment
Proficient with Microsoft Applications (e.g. Outlook, Excel and Word)
Champion of People, Change Agent, and gaining a complete understanding of the Inbound functions to be master of all processes
Strong and proven analytical, problem-solving, interpersonal, and communication skills.
Demonstrated focus on internal and external customers.
Intermediate in Microsoft Office Suite, Teams, and other relevant software.
Highly motivated, with a track record of achieving personal, team, and organizational goals, creates a sense of urgency and delegates appropriately.
Capable of positively motivating oneself, individuals, and teams to exceed performance expectations despite complex, fast-paced environment.
Leadership style rooted in high integrity and focused on overall Mission of Imperial.
Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization.

Nice To Haves

Bilingual English/Spanish a plus
WMS knowledge
Proficiency in Microsoft Office

Responsibilities

Supervise, mentor and empower team members
Plan and assign work and work schedules
Train and cross-train team members
Responsible for interviewing and onboarding new hires.
Manage performance and terminations.
Accountable for maintaining quality and safety standards, improving productivity, and driving a culture of process improvement
Prepare all reports and logs as required.
Provide weekly data including but not limited to productivity, safety, and housekeeping to management as required
Maintain the warehouse in a clean, safe, and orderly condition.
Participates in special projects as needed.
Performs other duties as assigned