Inbound Sales Representative (Late Afternoon/Evening Hours Coverage)
About The Position
At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again". We are looking for Inbound Sales Representatives based out of our Vancouver Headquarters located at 1290 Homer Street, Vancouver, BC. This role operates on a 40 hour work week with rotating shifts, providing coverage for the Australia time zones, including mornings, evenings, and weekend coverage for Australia. As an inbound sales representative, you'll convert incoming leads into sales while building and nurturing relationships with potential customers. Your focus will be on handling incoming inquiries, making a key difference from traditional inside sales. Don't miss this opportunity to make an impact! This role requires flexibility in scheduling. Schedules are published approximately one month in advance and may vary month-to-month based on business needs and coverage requirements. Team members should expect a mix of daytime and afternoon/evening shifts, including both 9:00am–5:00pm PST and 11:00am–7:00pm PST schedules. This is not for a digital nomad. This role is based in Vancouver to cover Australia time zone. Though it is fully remote given the local time of the shift, it is with the understanding that they are working in accordance to Prenuvo's HR policy. This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future). Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!
Requirements
- Industry experience in customer support, telesales, and customer success is a plus
- Proven experience in customer interaction, lead generation, and closing deals
- High emotional intelligence and inclusive approach, demonstrating self-awareness and open-mindedness
- Reliable and self-motivated, thriving in a fast-paced work environment and under pressure
- Strong interpersonal skills, communicating professionally with patients, coworkers, management, and medical professionals
- Excellent written and verbal communication skills, fostering collaboration and effective communication
- Exceptional multitasking and prioritization abilities in a fast-paced environment
- Exemplifying professionalism as the welcoming face of our clinics and services
- Valuing patient privacy and confidentiality with a strong emphasis
- Demonstrating exceptional time management and sound judgment
- Results-driven mindset, achieving sales targets and quotas under pressure
- Adaptable to changes, open to new ideas and approaches
- Passionate about the Prenuvo’s mission, making a meaningful impact as we evolve and improve continually
Responsibilities
- Deliver exceptional customer service through various channels (phone, email, chat)
- Handle a high volume of inquiries (phone, chat, email) from potential customers interested in our products/services
- Provide detailed product information and address customer concerns
- Manage leads in the CRM system, including updates and assignments to sales representatives
- Follow up with potential customers to nurture relationships
- Meet and exceed sales targets on a weekly, monthly, or quarterly basis
- Collaborate with the sales team to identify new opportunities and boost revenue
- Efficiently convert leads to sales using established systems
- Adaptability to handle additional tasks and projects as needed
Benefits
- Free, whole-body scans to each team member
- Flexible vacation policy
- Comprehensive benefits package including health, dental, vision, including Mental Health coverage
- Access to both RRSP and TFSA retirement savings plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
