Inbound Sales Representative

Belami eCommerce • Sacremento, CA, CA

1h • $45,000 - $65,000 • Hybrid

About The Position

Belami is a collection of ecommerce retail businesses in the home furnishings sector, operating over 30 websites. We also provide end-to-end consulting services to enable brick and mortar businesses to transition into the ecommerce arena. Our unique combination of a full-fledged ecommerce technology company, a family environment, and an environment that fosters employee development and promotion from within makes us a great place to work.

Requirements

• High School Diploma or GED equivalent required
• Customer service and call center experience preferred
• Clear understanding of sales and customer service principles
• A strong grasp of Internet navigation
• Ability to multi-task in multiple electronic media
• Working knowledge of Microsoft Office
• Ability to work weekend and overtime schedules, which may include various holidays

Nice To Haves

• Efficient use of internal email and other communication systems to keep current in job knowledge and department directives
• Staying informed with changes in company business policies or practices
• Urgency to ensure a resolution for customer problems or internal items that need follow up
• Make solid effort to score well on product and customer service training
• Exceptional organizational and follow-up skills
• Strong analytical and decision-making skills

Responsibilities

• Maintain individual goals and objectives as provided on a quarterly basis
• Assist customers with appropriate product selection and take sales orders
• Guide customers through the website and order process effectively
• Process quotes, sales orders, and returns accurately and efficiently
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
• Maintain current knowledge of lighting, patio and home decor products to help customers make their selection
• Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training
• Ensure that customers understand product information and provide additional information to customers as needed
• Handle phone-in customers with pleasant telephone etiquette and courtesy

Benefits

• Medical, Dental, & Vision Insurance
• 401k with Company Match
• Paid Holidays
• Paid Time Off
• Hybrid remote work opportunities may be available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED