Inbound Sales Representative

Belami eCommerceSacremento, CA, CA
$45,000 - $65,000Hybrid

About The Position

Belami is a collection of ecommerce retail businesses in the home furnishings sector, operating over 30 websites. We also provide end-to-end consulting services to enable brick and mortar businesses to transition into the ecommerce arena. Our unique combination of a full-fledged ecommerce technology company, a family environment, and an environment that fosters employee development and promotion from within makes us a great place to work.

Requirements

  • High School Diploma or GED equivalent required
  • Customer service and call center experience preferred
  • Clear understanding of sales and customer service principles
  • A strong grasp of Internet navigation
  • Ability to multi-task in multiple electronic media
  • Working knowledge of Microsoft Office
  • Ability to work weekend and overtime schedules, which may include various holidays

Nice To Haves

  • Efficient use of internal email and other communication systems to keep current in job knowledge and department directives
  • Staying informed with changes in company business policies or practices
  • Urgency to ensure a resolution for customer problems or internal items that need follow up
  • Make solid effort to score well on product and customer service training
  • Exceptional organizational and follow-up skills
  • Strong analytical and decision-making skills

Responsibilities

  • Maintain individual goals and objectives as provided on a quarterly basis
  • Assist customers with appropriate product selection and take sales orders
  • Guide customers through the website and order process effectively
  • Process quotes, sales orders, and returns accurately and efficiently
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
  • Maintain current knowledge of lighting, patio and home decor products to help customers make their selection
  • Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training
  • Ensure that customers understand product information and provide additional information to customers as needed
  • Handle phone-in customers with pleasant telephone etiquette and courtesy

Benefits

  • Medical, Dental, & Vision Insurance
  • 401k with Company Match
  • Paid Holidays
  • Paid Time Off
  • Hybrid remote work opportunities may be available
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