Inbound Sales Representative

Connect America• US,

1d•Remote

About The Position

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 50 years. As North America’s largest independent provider of connected care, we deliver innovative technologies that bridge the gap between healthcare providers, individuals, and their care partners. Our solutions support health and safety in ways that lead to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Our headquarters are located just outside Philadelphia in Bala Cynwyd, PA. Learn more at www.connectamerica.com [http://www.connectamerica.com/]. We are seeking high-energy, customer-focused Inbound Sales Representative to join our remote call center team. As the first point of contact for incoming customer inquiries, you will deliver exceptional customer service while driving sales. Employees will be required to make outbound calls as well.

Requirements

Inbound Phone Sales Experience: Minimum of 1 year in a high-volume inbound sales or customer service environment.
Sales & Communication Skills: Confident, persuasive, goal-oriented communicator with strong verbal and written skills
Call Center Readiness: Comfortable working in a fast-paced, metrics-driven environment
CRM experience required
Proficient in Microsoft Office and general computer systems
Multitasking Ability: Able to navigate multiple systems and screens while actively engaging customers
Work Ethic & Reliability: Strong attendance, punctuality, and ability to manage workload independently
High School Diploma or GED required

Nice To Haves

Salesforce a plus
Cloud contact center platforms (Five9 a plus)
Bachelor’s degree preferred

Responsibilities

Answer incoming calls from potential customers in a fast-paced environment and outbound as well
Build rapport, assess customer needs, and recommend appropriate products and services
Clearly explain features, pricing, and benefits to maximize order value
Confidently and professionally handle objections using proven sales techniques
Accurately enter customer and order details into CRM systems
Make follow-up calls on non-converted inquiries
Meet or exceed daily and weekly sales goals and quality metrics
Collaborate with supervisors and team members to continuously improve performance