Inbound/Outbound Sales Representative
About The Position
Havenside is hiring a friendly, organized phone professional to speak with people who have inquired about its services through Facebook and Instagram ads. The representative will often be the customer's first point of contact and is expected to make each initial conversation helpful, clear, and welcoming. The role involves following a provided script to understand customer needs, determine whether they are a fit, and book qualified leads for onsite appointments on the sales calendar. The representative will record call notes and update lead statuses so the sales team has the context needed before appointments. Call volume is initially modest and expected to grow. During quieter periods, the representative will assist sales and customer service with administrative tasks. Havenside provides training on its services, script, and tools.
Requirements
- At least 1 year of experience in sales, call center, customer service, or appointment setting.
- Warm, professional phone manner and ability to follow a script while sounding natural.
- Strong listening skills and fast, accurate note-taking.
- Comfort using online calendars, email, and web-based tools.
- Availability for the full schedule: weekday evenings and Saturdays as listed.
- A quiet, distraction-free home workspace and reliable high-speed internet.
- High school diploma or equivalent.
Nice To Haves
- Experience calling leads from social media or online ads.
- Experience using a CRM such as HubSpot or Salesforce, or scheduling software.
- Background in home services, residential sales, or in-home appointment setting.
- Fluency in English and Spanish.
Responsibilities
- Answer inbound calls and promptly make outbound calls to people who submitted inquiries through Meta ads, including following up with leads who have not yet been reached.
- Use the provided script to understand each lead's needs, timeline, and location, determine fit, and answer common questions about Havenside.
- Schedule qualified leads for onsite appointments on the sales calendar and confirm appointment date, time, address, and contact details.
- Record accurate notes for every call and update each lead's status.
- Assist sales and customer service with data entry, lead list cleanup, appointment confirmations, and follow-up messages when call volume is low.
- Share common customer questions and objections to help improve the script and customer experience.
Benefits
- Paid training on Havenside's services, qualification script, and scheduling process.
- Company-provided laptop, headset, and phone.
- Fully remote work on a steady, predictable schedule.
- Valuable sales and lead-qualification experience in a growing program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
