Inbound Operations Manager Supply Chain

Genuine Parts Company•Waipahu, HI

About The Position

The Inbound Operations Manager oversees the strategic implementation of inbound operations at a distribution center. Reporting to the General Manager or Assistant General Manager, this role manages inbound teams and activities to ensure operational priorities are carried out efficiently and in compliance with safety and regulatory requirements. The manager promotes engagement, empowerment, problem-solving, and continuous improvement among teammates. The position leads inbound freight scheduling and unloading, receiving dock operations, stocking, housekeeping, maintenance, and safety protocols. It also develops employees, addresses supplier, delivery partner, and customer concerns, investigates recurring receiving errors with other distribution center management, protects company assets, and supports budget and cost-management initiatives. The role operates in a warehouse setting with industrial noise, bright overhead lighting, and varying temperatures due to limited climate control. Employees work around moving equipment and mechanical operations and must remain alert to safety signals. Physical demands include lifting and carrying objects typically weighing 25 to 50 pounds or more; pushing and pulling loaded equipment; extended standing and walking; bending, stooping, squatting, reaching and climbing; operating warehouse equipment; manual dexterity and repetitive motions; and stamina for a fast-paced environment that may involve long hours, weekends, or overtime during peak periods.

Requirements

At least 2 years of experience in a distribution center or similar environment.
At least 1 year of proven experience in a managerial role and/or leading teams.
Ability to motivate and inspire a team to contribute to problem-solving and continuous improvement.
Strong organizational and problem-solving abilities, attention to detail, and a proactive approach to challenges.
Familiarity with warehouse operations and logistics software, such as WMS or ERP systems.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong verbal and written communication skills.
Commitment to integrity, professionalism, customer service, supporting team members, and delivering for customers.
Ability to meet the physical demands described, including lifting and carrying, pushing and pulling, standing and walking, bending and climbing, operating equipment, repetitive motions, and working safely in a warehouse environment.

Nice To Haves

Bachelor's degree in business administration, logistics, or a related field.
At least 3 years of experience in a distribution center or similar environment.
At least 2 years of proven experience in a managerial role and/or leading teams.
Experience performing quality functions such as inspection, control, assurance, and audits.
Lean Six Sigma and project management skills.
Expertise with relevant tools and technology, including MS Office, Promapp, Power BI, and Visio.
Customer-centric approach and task execution.
Interest in data and analysis and ability to provide simple insights.
Enthusiasm for solving complex challenges.
Comfort influencing others, leading teams, managing stakeholders, securing leadership buy-in, and communicating clearly.
Test-and-learn mentality and an agile approach to improving team products.

Responsibilities

Collaborate with the General Manager and/or Assistant General Manager to implement operational strategies that optimize efficiency and productivity.
Manage inbound operations by setting strategic performance expectations, monitoring team productivity, and troubleshooting as needed.
Lead inbound freight scheduling and unloading, receiving dock operations, stocking, housekeeping, maintenance, and safety protocols.
Develop and promote strategies for compliance with safety rules and regulations.
Train and develop employees and support team needs to maintain efficient operations.
Manage supplier, delivery partner, and customer inquiries and concerns professionally and promptly; encourage team ownership of customer issues, resolve escalations, and escalate further when appropriate.
Work with other distribution center management to monitor, investigate, and resolve recurring patterns of receiving errors.
Protect company assets by ensuring equipment is properly used and maintained, buildings are opened, checked, and secured daily, and merchandise does not leave without proper receipts.
Maintain awareness of budget planning and cost management, and implement cost-saving initiatives and process improvements.
Model company values and provide clear, proactive communication, outcome-focused decision-making, inclusive leadership, employee development, ongoing feedback, and trust-building.