Inbound Operations Coordinator

HMM America Inc.•Farmers Branch, TX

2d•Onsite

About The Position

The Inbound Operations Coordinator is responsible for managing and coordinating inbound logistics, customer service, and documentation processes to ensure efficient and accurate operations. This role involves overseeing traffic coordination, idling prevention and monitoring, providing exceptional customer service, and handling documentation tasks and cargo diversions. Must work collaboratively across departments to streamline processes, resolve issues, and maintain high standards of accuracy and customer satisfaction. Responsible for continental United States and southern cross-border traffic, including ocean facilities found on the East and Gulf Coasts: New York, Norfolk, Savannah, Charleston, Jacksonville, Mobile, Houston.

Requirements

General understanding of the transportation shipping industry.
Work effectively under limited supervision and prioritize workload.
Have exceptional computer skills and knowledge of MS Office programs such as Outlook, Word and Excel.
Able to multitask and handle information accurately and professionally.
Excellent phone/email etiquette.
Excellent verbal and written communication skills.

Nice To Haves

College degree preferred but not required.
Prior industry experience preferred but not required.

Responsibilities

Coordinate and monitor inbound logistics, including scheduling, tracking, and managing transportation activities to ensure timely delivery of goods.
Provide high-quality customer service by addressing inquiries, resolving complaints, and maintaining clear communication with clients and operational partners; both internal and external.
Prepare, verify, and process documentation related corrections and inquiries to inbound shipments, ensuring compliance with regulatory and organizational requirements.
Initiate and oversee the submission of customs manifests to United States Customs and Border Protection, ensuring accuracy and resolving any rejections within the same business day.
Collaborate with customers, carriers, and internal teams to optimize logistics workflows and resolve any issues promptly.
Maintain accurate records and data entry for shipments, customer interactions, and documentation processes.
Monitor and report on key performance metrics related to inbound operations, customer satisfaction, and documentation accuracy.
Ensure compliant release of Free Trade Zone (FTZ) cargo, adhering to regulatory standards.
Monitor and manage VIP reefer and live fish cargo to maintain quality and compliance.
Communicate special free time allowances to discharging ports efficiently.
Process diversion requests for KOA customers with accuracy and speed.
Resolve container damage issues, coordinating with vendors for drayage, rework, or transloading to ensure delivery.
Authorize container repairs in collaboration with Maintenance & Repair (M&R) teams and management.
Trace and rebill damages to ensure accurate cost recovery.
Manage southern cross-border traffic.
Announce and declare cargo to move via Barge service.
Responsible for management of email, call and chat support queues.
Performs other duties as assigned.

Benefits

Competitive compensation packages
Health benefits
Performance bonuses
401K
Employee discount programs
Generous vacation
Floating holidays
Highly subsidized individual and family insurance coverage (medical, dental and vision)
Term life and disability insurance
401(k) employer matching contributions
Paid holidays
Up to 10 vacation days and six sick days in the first year