In-Store Shopping Clerk

Sprouts Farmers Market•Costa Mesa, CA

2d•Onsite

About The Position

The In-Store Shopping Clerk works in the store to shop for and fulfill customers’ online orders using a mobile device equipped with the Instacart Shopper App. The role emphasizes excellent customer service, product quality and freshness, and clear communication about order changes and potential substitutions. The clerk processes transactions through the in-store POS system and serves as an online ambassador by answering questions about order delivery, the Instacart platform, and the benefits of the service. The position may also assist with stocking shelves, filling frozen food bins, and maintaining store cleanliness and presentation. Sprouts Farmers Market describes its stores as neighborhood grocery stores with a fun, friendly, old-fashioned farmers-market setting. The company says it is committed to an inclusive, respectful, and caring workplace culture, with Team Member Resource Groups available to team members.

Requirements

Be at least 21 years of age.
Have a high school diploma or equivalent.
Demonstrate outgoing, friendly behavior and a positive attitude, with the ability to interact positively with customers.
Have good communication skills and the ability to take direction and participate in a team environment.
Be able to operate front-end equipment, including a register, calculator, and scanner.
Be able to stand, walk, and bend throughout the entire workday.
Be able to maneuver a utility cart holding 20 pounds, requiring a force of up to 35 pounds, for up to 2 hours and a distance of up to 20 feet.
Be able to walk up to 3 miles in an 8-hour shift.

Responsibilities

Shop for and fulfill customers’ online orders in-store using a mobile device equipped with the Instacart Shopper App.
Provide excellent customer service, focusing on product quality and freshness and substituting potential out-of-stock items.
Communicate necessary changes to an order.
Process order transactions using the in-store POS system.
Answer questions about order delivery, the Instacart platform, and the benefits of using the service as an online ambassador for the store.
May assist in other store areas by stocking shelves, filling frozen food bins, and maintaining store cleanliness and presentation.
Perform other related duties as assigned.

Benefits

Competitive pay.
Sick time plan for the employee or immediate family members’ health needs.
Vacation accrual plan.
Opportunities for career growth.
15% discount for the employee and one other family member in the household on purchases made at Sprouts.
Flexible schedules.
Employee Assistance Program (EAP).
401(k) retirement savings plan with a company match.
Company-paid life insurance.
Contests and appreciation events throughout the year.
Bonus based on company and/or individual performance, subject to eligibility requirements.
Affordable medical, dental, and vision benefit coverage, subject to eligibility requirements.
Health Savings Account with company match, subject to eligibility requirements.
Pre-tax Flexible Spending Accounts for healthcare and dependent care, subject to eligibility requirements.
Company-paid short-term disability coverage, subject to eligibility requirements.
Paid parental leave for mothers and fathers, subject to eligibility requirements.
Paid holidays, subject to eligibility requirements.
DailyPay access for eligible employees, allowing transfer of earned wages before payday at no extra cost.