In-Seat Attendant
About The Position
A great experience starts with you! Join our team to help create and develop the future of live entertainment and sports in Orange County! Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions. Vision: We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community. Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold. The In-Seat Attendant is responsible for quality, hospitality, and customer service. In-Seat Attendant works hand in hand with the In-Seat Pantry Coordinator, Bartenders, and Servers. In-Seat Attendants are responsible for the timely execution and accurate delivery of quality food and beverage items to seating locations around the Club Level. The In-Seat Attendant works with their counterparts to help maintain food quality, monitor hold times, and ensure the safety/sanitation standards of the department. Attendants are to assist with any other task the Food & Beverage Management team requests.
Requirements
- Must be a minimum of 18 years of age.
- Possess excellent written and verbal communication skills.
- Ability to multi-task
- Strong attention to detail and proven customer service skills.
- Exceptional organization and prioritization are a must.
- Schedule flexibility and availability.
- Must be able to work in an environment with fluctuating temperatures.
- High School Diploma or Equivalent
- 0-1 Year Experience
Responsibilities
- Help to prep and prepare the In-Seat Pantry for service
- Stay up to date on of food and beverage menu items and accompaniments
- Help monitor and follow safe alcohol policies and procedures.
- Inform the In-Seat Supervisor/Manager of any guest issues or needs.
- Deliver guest orders in a timely manner to the correct location
- Be visible and ready to assist guests as needed, as well as direct guests to correct personnel for non-Food & Beverage related questions
- Be comfortable with the arena and know how to navigate personally, as well as assist guests
- Help maintain and ensure excellent customer service
- Assist the Pantry Coordinator in the In-Seat kitchen with expediting guest orders
- Work with counterparts of operation to ensure event standards of service are reached.
- Follow, adhere, and practice the Safety and Sanitation standards set forth by the Food & Beverage Department, including but not limited to social distancing and use of face mask/covering when in common areas, presence of guests, and where social distancing is not possible
- Use of gloves when handling guest food or beverage
- Clean and sanitize high-contact surfaces that are frequently used by guests and fellow employees
- Frequently wash hands, regardless of the use of gloves
- Support any other Food & Beverage departments as needed
- Perform other tasks as assigned by supervisors and/ or managers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
