In-Seat Attendant
About The Position
The In-Seat Attendant is responsible for quality, hospitality, and customer service. This role works hand in hand with the In-Seat Pantry Coordinator, Bartenders, and Servers. The In-Seat Attendant is responsible for the timely execution and accurate delivery of quality food and beverage items to seating locations around the Club Level. The attendant works with their counterparts to help maintain food quality, monitor hold times, and ensure the safety/sanitation standards of the department. Attendants are to assist with any other task the Food & Beverage Management team requests.
Requirements
- Must be a minimum of 18 years of age.
- Possess excellent written and verbal communication skills.
- Ability to multi-task
- Strong attention to detail and proven customer service skills.
- Exceptional organization and prioritization are a must.
- Schedule flexibility and availability.
- Must be able to work in an environment with fluctuating temperatures.
- High School Diploma or Equivalent
- 0-1 Year Experience
Responsibilities
- Help to prep and prepare the In-Seat Pantry for service
- Stay up to date on of food and beverage menu items and accompaniments
- Help monitor and follow safe alcohol policies and procedures.
- Inform the In-Seat Supervisor/Manager of any guest issues or needs.
- Deliver guest orders in a timely manner to the correct location
- Be visible and ready to assist guests as needed, as well as direct guests to correct personnel for non-Food & Beverage related questions
- Be comfortable with the arena and know how to navigate personally, as well as assist guests
- Help maintain and ensure excellent customer service
- Assist the Pantry Coordinator in the In-Seat kitchen with expediting guest orders
- Work with counterparts of operation to ensure event standards of service are reached.
- Follow, adhere, and practice the Safety and Sanitation standards set forth by the Food & Beverage Department, including but not limited to social distancing and use of face mask/covering when in common areas, presence of guests, and where social distancing is not possible
- Use of gloves when handling guest food or beverage
- Clean and sanitize high-contact surfaces that are frequently used by guests and fellow employees
- Frequently wash hands, regardless of the use of gloves
- Support any other Food & Beverage departments as needed
- Perform other tasks as assigned by supervisors and/ or managers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
