In-Seat Attendant

Honda Center•Anaheim, CA

2d•Onsite

About The Position

A great experience starts with you! Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you’re looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center. Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. The In-Seat Attendant is responsible for quality, hospitality, and customer service. In-Seat Attendant works hand in hand with the In-Seat Pantry Coordinator, Bartenders, and Servers. In-Seat Attendants are responsible for the timely execution and accurate delivery of quality food and beverage items to seating locations around the Club Level. The In-Seat Attendant works with their counterparts to help maintain food quality, monitor hold times, and ensure the safety/sanitation standards of the department. Attendants are to assist with any other task the Food & Beverage Management team requests.

Requirements

Must be a minimum of 18 years of age.
Possess excellent written and verbal communication skills.
Ability to multi-task
Strong attention to detail and proven customer service skills.
Exceptional organization and prioritization are a must.
Schedule flexibility and availability.
Must be able to work in an environment with fluctuating temperatures.
High School Diploma or Equivalent
0-1 Year Experience

Responsibilities

Help to prep and prepare the In-Seat Pantry for service
Stay up to date on of food and beverage menu items and accompaniments
Help monitor and follow safe alcohol policies and procedures.
Inform the In-Seat Supervisor/Manager of any guest issues or needs.
Deliver guest orders in a timely manner to the correct location
Be visible and ready to assist guests as needed, as well as direct guests to correct personnel for non-Food & Beverage related questions
Be comfortable with the arena and know how to navigate personally, as well as assist guests
Help maintain and ensure excellent customer service
Assist the Pantry Coordinator in the In-Seat kitchen with expediting guest orders
Work with counterparts of operation to ensure event standards of service are reached.
Follow, adhere, and practice the Safety and Sanitation standards set forth by the Food & Beverage Department, including but not limited to s ocial distancing and u se of face mask/covering when in common areas, presence of guests, and where social distancing is not possible
Use of gloves when handling guest food or beverage
Clean and sanitize high-contact surfaces that are frequently used by guests and fellow employees
Frequently wash hands, regardless of the use of gloves
Support any other Food & Beverage departments as needed
Perform other tasks as assigned by supervisors and/ or managers