In Room Dining

Zachry • San Antonio, TX

2d • Onsite

About The Position

The In Room Dining Server is responsible for delivering refined, discreet, and timely food and beverage service to guest rooms while upholding luxury hospitality standards. This role ensures accuracy, presentation, and professionalism throughout the in room dining experience, creating comfort and convenience for guests in a private setting.

Requirements

• High School Diploma or equivalent required
• Strong guest service and communication skills with a professional demeanor
• Ability to work independently and manage time efficiently
• Strong attention to detail and commitment to service accuracy
• Ability to provide discreet, personalized service in guest room environments
• Ability to handle multiple tasks in a fast-paced setting
• Team-oriented with strong collaboration skills
• Ability to carry trays and push carts safely and efficiently
• Ability to stand and walk for extended periods
• Ability to work flexible schedules including mornings, evenings, weekends, and holidays
• Professional appearance and adherence to grooming standards
• Strong commitment to guest satisfaction and service excellence
• Food and Alcohol Service Certifications required or ability to obtain

Nice To Haves

• Previous hotel or restaurant service experience preferred
• Experience in luxury or full-service hotel environment preferred
• Familiarity with POS systems and in room dining operations preferred

Responsibilities

• Deliver food and beverage orders to guest rooms promptly and accurately.
• Provide polite, professional, and discreet service within guest rooms.
• Set up trays or tableside service according to established standards.
• Explain menu items and answer guest questions when appropriate.
• Verify order accuracy and presentation prior to delivery.
• Ensure food and beverages are delivered at proper temperatures.
• Confirm guest satisfaction before departing the room.
• Maintain attention to detail in all aspects of service.
• Coordinate with kitchen and in room dining dispatch to manage order timing.
• Operate point of sale systems accurately and manage guest checks.
• Retrieve trays, carts, and service equipment in a timely manner.
• Maintain cleanliness and organization of in room dining areas and equipment.
• Work collaboratively with culinary teams, dispatchers, and leadership.
• Maintain a polished appearance and professional demeanor at all times.
• Demonstrate reliability, discretion, and accountability.
• Accept coaching and feedback to support continuous improvement.
• Follow all health, safety, sanitation, and food handling standards.
• Adhere to company policies, brand standards, and guest privacy expectations.
• Maintain a safe and respectful working environment.

Benefits

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED