In-Room Dining Server (Seasonal)
About The Position
The In-Room Dining Server delivers and serves meals and amenities to guestrooms or other hotel areas within specified times while providing excellent guest service. The position may collect payment, inspect guest floors for in-room service trays or tables, and return them to the In-Room Dining department. Deliveries may be made using a golf cart, hot box cart, or by walking with a tray. The server prepares and checks food trays, prepares cold food items as required, describes menu items and preparation methods, and maintains knowledge of the menu. The role includes assisting event staff with meeting and event room set-up, service, and clean-up; upselling food and beverage; processing payments and reconciling cash and other payment methods; collecting trays; and cleaning and organizing service workstations and storage areas. The position follows food-handling, sanitation, TIPS, health department, and safety requirements. Schedules may vary according to hotel business needs and include holidays, weekends, and alternate shifts.
Requirements
- High school diploma or GED and six months of related experience or training.
- Basic knowledge of food and beverage preparation, comparable hotel service standards, guest relations, and etiquette.
- Basic knowledge of wine, beer, liquor, water, and other drinks served.
- Ability to serve guests through face-to-face and telephone interactions.
- Ability to use discretion when handling confidential or sensitive information.
- Positive attitude, professional demeanor, strong communication and interpersonal skills, and commitment to guest satisfaction.
- Ability to perform basic math, including addition, subtraction, multiplication, and division.
- Ability to learn and use telephone and POS computer systems as needed.
- Must be at least 18 years old; must be at least 21 to serve alcohol.
- Must complete TIPS alcohol awareness certification as scheduled upon employment.
- Must have a current Food Handlers Card or be willing and able to obtain one within 30 days of employment.
- Valid driver's license in good standing with a clean driving record if required to drive a golf cart for deliveries.
- Strong attention to detail and ability to stay organized, handle multiple tasks, and work under pressure while serving multiple guests.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to speak, read, write, and understand English to follow instructions and safety rules and communicate with guests.
- Knowledge of applicable health standards and federal, state, and local laws, ordinances, regulations, and company policy concerning alcohol service to minors and intoxicated patrons.
- Must maintain a clean appearance and professional demeanor and wear the designated uniform or attire, including non-slip, oil-resistant shoes.
- Must be available for varying schedules, including holidays, weekends, and alternate shifts.
Nice To Haves
- Prior food service and hospitality experience.
Responsibilities
- Deliver food, beverages, and other amenities to guests or members in a timely manner using a golf cart, hot box cart, or tray.
- Assist event staff with set-up, clean-up, and service of meeting and event rooms.
- Set up food trays with appropriate settings and condiments and verify orders before leaving the kitchen.
- Prepare cold food items as required.
- Describe menu items, preparation methods, and prices to guests as needed.
- Maintain complete knowledge of menu items.
- Upsell food and beverage items to maximize profitability.
- Process guest payment transactions accurately and close out purchases.
- Balance the cash bank and payment methods against the sales report.
- Turn in tickets, credit card vouchers, and collected money throughout the shift.
- Pick up trays according to department specifications or at a guest's request.
- Complete assigned cleaning duties and keep storage areas clean and organized.
- Clean and organize In-Room Dining service workstations during and after the shift.
- Follow food-handling, sanitation, TIPS, health department, and safety policies and procedures.
- Inspect guest floors for in-room service trays or tables and return them to the In-Room Dining department.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
