In Room Dining Server (Part-Time)

AccorHotel•Long Beach, CA

7d•Onsite

About The Position

The In Room Dining Server sells, delivers, and accounts for products from the In-Room Dining department in a manner consistent with Fairmont standards. The role assists with food and amenity deliveries, follows recipes and preparation and presentation guidelines, and provides cost-efficient food and beverage service. The Server ensures compliance with liquor laws and provides friendly, courteous, helpful, timely, and professional service to support guest satisfaction. The position also upholds the company’s values, mission, policies, and operational standards. The Server prepares and delivers guest orders and amenities to hotel rooms, the pool deck, and other assigned spaces; explains food and beverage items; anticipates guest needs; and helps resolve guest concerns. The role includes maintaining the In-Room Dining station, handling trays and carts, completing opening and closing tasks and paperwork, managing inventory and requisitions, controlling costs and waste, and following cash-handling procedures. The Server may assist other food and beverage areas as needed. This is a part-time, permanent position. The stated pay rate is $26.50 per hour plus tips.

Requirements

At least 1 year of experience in an upscale food and beverage environment; luxury hotel or fine dining experience preferred.
High school diploma or equivalent.
Advanced English speaking, writing, and reading skills.
Ability to communicate clearly and listen attentively to management, coworkers, and guests.
Basic math skills, including addition, subtraction, and division.
Cash-handling experience.
Ability to obtain Food Handler Certification.
Ability to obtain TIPs or Alcohol Safety Certification.
Able to work flexible hours, weekends, and holidays.
Strong guest-service record, sense of urgency, pleasant disposition, integrity, and professional appearance consistent with grooming standards.
Strong attention to detail and ability to meet deadlines.
Problem-solving skills and the ability to adapt to difficult situations and make decisions when necessary.
Eagerness and capacity to learn.
Ability to use good judgment in matters involving guests and employees.

Nice To Haves

Experience in a luxury hotel or fine dining institution.

Responsibilities

Uphold Fairmont Breakers’ values and mission while performing positional responsibilities and follow company policies and procedures.
Provide professional, friendly, engaging, and high-quality service to guests.
Set up, break down, and reset the In-Room Dining service station.
Communicate clearly and professionally, including answering phones using appropriate etiquette.
Deliver food, beverage, requests, and amenities accurately and promptly to guest rooms, the pool deck, and other assigned hotel spaces.
Set up trays and carts according to guests’ requests and explain food and beverage items to guests.
Interact with guests, anticipate their needs, and participate in resolving guest concerns.
Pick up and remove dirty trays and tray tables from guest rooms and floors.
Follow hotel, LQA, and Forbes 5 Stars standards and conduct self-audits to support compliance.
Complete opening and closing paperwork and side work as required.
Complete inventory and requisition forms; control costs and waste.
Prepare food and beverages according to guidelines and follow cash-handling procedures.
Work collaboratively and assist other food and beverage areas or outlets as needed.
Maintain regular and predictable attendance and perform other related duties as assigned.

Benefits

$26.50 per hour plus tips
Discounted hotel rooms and food and beverage rates at sister properties around the globe
Learning programs through the company’s Academies
Opportunities for professional growth within the property and across the world
Corporate Social Responsibility activities, including Planet 21 and WATCH

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